Telephone Triage Course - Module 1

Telephone Triage Course - Module 1

Telephone triage is a unique and valuable nursing service and component of telehealth.

Module 1 provides the foundation for the course and will prepare you to:

  • Explain telephone triage as it relates to professional nursing and telehealth.
  • Describe telephone triage, what it is, and what it is not.
  • Identify critical elements of telephone triage required for safe care delivery.
  • Recognize the impact of misconceptions related to telephone triage process and practices.
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Lessons

Telephone triage is complex, potentially high risk, and full scope practice. Organizational support, formalized training, practice standards, and most importantly, nurses who incorporate critical thinking and clinical judgement are necessary to deliver appropriate care advice.

This module introduces telehealth concepts with a focus on telephone triage nursing practice and explains what it is and what it is not. The right mindset is essential to practice safely.

By the end of this module, the learner will:

  • Define “tele” terminology.
  • Articulate common misconceptions about telephone triage impacting nursing practice.
  • Describe telephone triage nursing as professional practice.

Activities Included:

Pre-assessment Questions

Lesson 1: Telephone Triage - Essentials of Safe Care

Telephone Triage Activity

Test Your Knowledge: Telehealth Terms

Lesson 2: Triage vs. Non-Triage Telephone Encounters

4 Reasons Why Telephone Triage is Important

Test Your Knowledge: Triage vs. Non-Triage

Essential Elements of Telephone Triage

Test Your Knowledge: Critical Thinking and Clinical Judgment #1

Critical Thinking and Clinical Judgment

Test Your Knowledge: Critical Thinking and Clinical Judgment #2

Collaboration and Continuity of Care Part 1

Test Your Knowledge: Continuity of Care

Collaboration and Continuity of Care Part 2

Organizational Necessities

Lesson 3: Misconceptions Part I

Shared Misconceptions

Misconceptions: Part II

Key Learning Points

Nursing Continuing Professional Development Contact Hour Evaluation