The overall goal of this course is to educate and inform the nurse about the complexity and the risk associated with telephone triage. Upon completion the nurse will have the requisite knowledge, skills, and attitudes to safely perform telephone triage.
Telephone triage is complex, potentially high risk, and full scope practice. Organizational support, formalized training, practice standards, and most importantly, nurses who incorporate critical thinking and clinical judgement are necessary to deliver appropriate care advice. This module introduces telehealth concepts with a focus on telephone triage nursing practice and explains what it is and what it is not. The right mindset is essential to practice safely.
Upon completion of this module, the learner will be able to explain telephone triage as it relates to professional nursing and telehealth.
Pre-Assessment Questions, Handout, & References
Lesson 1: Telephone Triage - Essentials of Safe Care
Telephone Triage Readings
Test Your Knowledge: Telehealth Terms
Lesson 2: Triage vs. Non-Triage Telephone Encounters
4 Reasons Why Telephone Triage is Important
Test Your Knowledge: Triage vs. Non-Triage
Essential Elements of Telephone Triage
Test Your Knowledge: Critical Thinking and Clinical Judgment
Critical Thinking and Clinical Judgment
Collaboration and Continuity of Care
Lesson 3: Misconceptions Part I
Misconceptions: Part II
Key Learning Points
Nursing Continuing Professional Development Contact Hour Evaluation