Cognitive bias and heuristics (mental shortcuts) are explored with the medical director of a large hospital-based call center. Gain an understanding of how cognitive bias may negatively impact the quality of telephone triage and learn strategies to minimize its effects on patient care.
Continuing Education Instructions and Disclosure Information:
Contact hours available until 4/15/2023.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online nursing continuing professional development evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.
Faculty, Planners, and Speakers Conflict of Interest Disclosure:
Conference Planning Committee Disclosures:
No conference planning committee member discloses any actual or potential conflict of interest.
Speakers Conflict of Interest Disclosure:
No speaker discloses any actual or potential conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).
Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP5366.
Learning Outcome:
After completing this learning activity, the participant will be able to recognize potential pitfalls that can occur due to cognitive bias in telephone triage.
This presentation provides introductory education for nurses on what constitutes an adverse childhood experience, physiologic alterations that occur post-exposure, the unique role of primary care nurses, and the implementation of trauma-informed care.
Continuing Education Instructions and Disclosure Information:
Contact hours available until 4/15/2023.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online nursing continuing professional development evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.
Faculty, Planners, and Speakers Conflict of Interest Disclosure:
Conference Planning Committee Disclosures:
No conference planning committee member discloses any actual or potential conflict of interest.
Speakers Conflict of Interest Disclosure:
No speaker discloses any actual or potential conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).
Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP5366.
Learning Outcome:
After completing this learning activity, the participant will be able to identify at least three events classified as adverse childhood experiences, potential long-term effects on physical and mental health, and unique care approaches required of the primary care nurse.
In these short rapid-fire presentations, multiple speakers highlight approaches to managing issues related to shared governance and Magnet designation in the practice environment.
Presentation 1: The Magic of Ambulatory Care Nurse Retention by Mildred Sattler, DNP, MSN, RN, CCRN and Curlissa Mapp, MSN, APRN, ACNS-BC
Presentation 2: Staff Engagement: Innovative Shared Governance Models for Ambulatory Care by Lindsay Miller, MSN, RN, NE-BC
Continuing Education Instructions and Disclosure Information:
Contact hours available until 4/15/2023.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online nursing continuing professional development evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.
Faculty, Planners, and Speakers Conflict of Interest Disclosure:
Conference Planning Committee Disclosures:
No conference planning committee member discloses any actual or potential conflict of interest.
Speakers Conflict of Interest Disclosure:
No speaker discloses any actual or potential conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Sponsored by the John H. Reck Memorial Grant
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).
Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP5366.
Learning Outcome:
After completing this learning activity, the participant will be able to articulate strategies to promote career development, nursing recognition, nurse mentoring, and relationship building and discuss ways to apply shared governance in an ambulatory care setting.