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web210323 - Current State of Telephone Triage and COVID-19

3:00 PM - 4:00 PM EDT
Tuesday, March 23, 2021
CreditArchive
Overview

This presentation discusses the strategies and processes on implementing a nurse triage protocol for patients calling with COVID concerns, symptoms, or questions. We will discuss the current strategies in practice for COVID in the ambulatory nurse triage workflow and the best practices implemented for the care of the COVID patient.

Accreditation Statement
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nurses (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

Anthony J. Jannetti, Inc. is a provider approved by the California Board of Registered Nursing, provider number CEP 5387.

Disclosures
The speaker and planning committee members reported no actual or potential conflict of interest in relation to this continuing nursing education activity.

Learning Outcome
After completing this education activity, the learner will be able to explore the COVID current state as it relates to professional nursing and telehealth.

Credits
1.00 CH
Speakers
Carol Rutenberg
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP
President
Telephone Triage Consulting, Inc
Tabitha Anglea
Tabitha Anglea, MSN, RN, CCRN-K, CCTM, LNC
Clinical Manager
HCA Healthcare
Claire Anderson
Claire Anderson, DNP, APRN, FNP-BC
Director of Clinical Services and Advanced Practice Providers
Rush Copley Medical Group
Melissa Bowen
Melissa Bowen, MSN, RN, NE-BC
Ambulatory Care Nurse Manager
Duke Primary Care
Sandra Coley
Sandra Coley, BSN, RN, CCTM
Registered Nurse
HCA Healthcare
Elizabeth Wright
Elizabeth Wright, MBA, BSN, RN, AMB-BC
Clinical Education Specialist
HCA Healthcare
Other
Telehealth
telehealth
standards of practice
telephone triage
webinar
continuing nursing education
Virtual Engagement Strategies
Scope and Standards for Practice for Professional Telehealth Nursing
Virtual Clinical Experience

Evaluation

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