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01:45pm - 02:45pm EDT - May 10, 2019

Friday

This session explores and demonstrates methods of building a patient experience improvement program that can result in positive changes across departments and job fields. These changes can vastly elevate survey scores, improve overall satisfaction of patients and families, and enhance morale among nurses and other employees.

Continuing Education Instructions and Disclosure Information

Contact hours available until 5/11/2021.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will recognize the need for positive patient experiences in ambulatory care, understand the steps that can be taken to implement a patient experience program to improve healthcare practices and individual perceptions in a clinic-based setting, identify stakeholders and leaders that can assist and support a change of culture within each organization.


Friday

Explore how the senior RN ambulatory care manager and the health guide help patients by connecting them with mobile external support. This includes providing high-touch, high-frequency service outside the clinic setting and connecting patients with available community resources.

Continuing Education Instructions and Disclosure Information

Contact hours available until 5/11/2021.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will speak to the benefits of the partnership between a senior RN ambulatory care manager and health guide as an external support for complex care patients, care teams, and a health system as a whole.


Friday

Access to health care is an ongoing challenge for health care organizations, especially for patients in rural areas and when natural disasters occur. This session explores virtual care strategies used by the VA to improve access, quality, and efficiency and the impact on veteran satisfaction, emergency departments, and clinics.

Continuing Education Instructions and Disclosure Information

Contact hours available until 5/11/2021.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will explain the effect of removing barriers to virtual care through legislative changes, describe the impact of using virtual care strategies in the VA, and identify how to provide care with virtual modalities during natural disasters.


Friday
01:45pm - 02:45pm EDT - May 10, 2019 | Room: Upper Grand Madera
Credits Available:
1.00 CH

Calls to action have been made to include care coordination and palliative care in nursing school curricula across the U.S. This session reviews the development of a unique pre-licensure course applicable to all levels of nursing education that integrates both care coordination and palliative care.

Continuing Education Instructions and Disclosure Information

Contact hours available until 5/11/2021.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will describe the development of a care coordination and primary palliative care pre-licensure curriculum using education techniques designed to promote the use of critical thinking for the pre-licensure student taking the care coordination course.