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Tuesday
Nursing's Growing Role in Business Operations: Risk Coding and Population Health
11:00am - 12:10pm Eastern - December 10, 2019
Lisa Balsam, BSN, RN, CPC, CRC, Clinical Coding Educator, InterMed PA
Credits Available: 1.15 CH

Hear the story of why one institution developed a program to improve patient care and public health, as well as fortify organizational stability. The speaker also discusses the impact on the business and population health.

Continuing Education Instructions and Disclosure Information

Contact hours available until 12/10/2021.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will understand how the art of nursing combines with the business of risk adjustment coding to positively impact population health with the required resources justified by building a strong business case.


Tuesday
Health Coaching for Care Teams: Engaging Patients for Meaningful Experience and Improved Outcomes
12:10pm - 01:15pm Eastern - December 10, 2019
Celeste Knoff, MAN, MBA, RN, CRRN, Nursing Administrator for Education and Operations, HealthPartners; Mary Lichtor, MA, CMA
Credits Available: 1.10 CH

This session describes how providing health coaching education to the entire care team positively affects patient experience, engagement, and health outcomes.

Continuing Education Instructions and Disclosure Information

Contact hours available until 12/10/2021.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will define health coaching and its potential to positively impact patient engagement, experience, and health outcomes; explain how patient-centered conversations improve patient engagement and experience; describe how health coaching strategies and techniques improve patient goal adherence and self-motivation; and delineate how an interdisciplinary approach to health coaching enhances team communication and work satisfaction while ultimately improving patient outcomes.


Tuesday
Establishing a Telehealth Apprenticeship Program
01:15pm - 02:25pm Eastern - December 10, 2019
Margaree Jordan-Amberg, MSN, RN, Clinical Manager, Baystate Health
Credits Available: 1.15 CH

This session describes the process needed to develop a robust and relevant apprenticeship program for new graduate nurses into the telehealth nursing specialty, as well as outlining additional resources and grant funding.

Continuing Education Instructions and Disclosure Information

Contact hours available until 12/10/2021.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will identify the process of establishing a telehealth nurse apprenticeship program and describe the steps toward development and implementation.


Tuesday
Telephone Advice Skills: How to Empower Parents
02:25pm - 03:45pm Eastern - December 10, 2019
Barton Schmitt, MD, FAAP; Kelli Massaro, BSN, RN, CPN, Clinical Educator, Children's Hospital Colorado
Credits Available: 1.30 CH

You've completed triage of a sick child. This session will take you on a deep dive into helping the parent care for their child at home. Educate new parents. Reassure fearful parents. Support forgetful parents. Go beyond providing sound care advice. Empower your callers.

Continuing Education Instructions and Disclosure Information

Contact hours available until 12/10/2021.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Planning Committee Disclosure:
No planning committee member declares any actual or potential conflict of interest.

Speaker Disclosure:
Barton Schmitt discloses royalties as an author of guidelines and protocols on telephone triage and advice for pediatric offices and call centers.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will improve telephone advice skills to educate parents with evidence-based advice so that they are empowered to provide self-care for common childhood illnesses while counteracting their fears with targeted reassurance.


Tuesday
Critical-Thinking Challenges in Telehealth Nursing: Patients Already Seen and Diagnosed
03:50pm - 04:50pm Eastern - December 10, 2019
Kelli Massaro, BSN, RN, CPN, Clinical Educator, Children's Hospital Colorado
Credits Available: 1.00 CH

In telehealth nursing, applying critical-thinking skills is essential to achieving the appropriate level of care for all patients. Specific critical-thinking skills that can be applied to triage best practice are presented. Case studies that illustrate both optimal and substandard critical thinking are included.

Continuing Education Instructions and Disclosure Information

Contact hours available until 12/10/2021.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:

No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will identify nine critical-thinking skills to use on every call-in telephone triage that help to optimize patient outcomes.