Sponsored by the John H. Reck Memorial Grant.

There is a lack in measurable benchmarks for nurse expectations for the volume of answered messages, and it can be cumbersome to measure the productivity of nursing staff within EMRs while still providing nursing value with asynchronous patient care. This session discusses the importance of measuring ambulatory care message productivity as well as a productivity metrics. We discuss which metrics have the biggest impact and efficiency and ways these concepts can be applied in practice.

Continuing Education Instructions and Disclosure Information:

Contact hours available until 4/15/2025.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online nursing continuing professional development (NCPD) evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.

Disclosure of relevant financial relationships with ineligible companies (planners, faculty/speakers, reviewers):

Planning Committee Disclosures:
There are no Planning Committee disclosures to declare.

Speaker Disclosures:
There are no speaker disclosures to declare.

Commercial Support:
No commercial support declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will be able to list at least one challenge and one benefit in the development of metrics for measuring the ambulatory care staff productivity of answering patient messaging.

Credits Available