Error loading player: No playable sources found
123
Built to Last: A Culture of Highly Engaged Telephone Triage Nurses
Date
May 10, 2017
Credits
1 CH | Expired May 14, 2019
$25
Standard Price
Address engagement challenges for nurses working in telephone triage, both in centralized call centers and primary practice settings, with a primary focus on the leadership support of staff and patients.
Contact hours available until 5/14/19.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Learning Outcome:
After completing this learning activity, the learner will be able to distinguish the differences between engaged and disengaged behaviors of staff within a telephone triage environment and discuss the benefits of building and maintaining an engaged environment for telephone triage staff.
Contact hours available until 5/14/19.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Learning Outcome:
After completing this learning activity, the learner will be able to distinguish the differences between engaged and disengaged behaviors of staff within a telephone triage environment and discuss the benefits of building and maintaining an engaged environment for telephone triage staff.
Speakers
David Chatterton, MSN, RN
Tiffany Obray, BSN, RN
Specialties
Session Categories
Related Products
Telehealth Live - A Demo of Telehealth Modalities
Engage in demonstrations of a variety of telehealth modalities, how these advances are improving care, and how they are benefiting patients, providers, and nurses as telehealth changes patient care delivery across the country…
Decreasing Admissions: Innovative and Novel Care Model that Supports Transitional Care Coordination in the Ambulatory Setting
Explore the development of a model of ambulatory care to specifically manage acute exacerbations and complications of medical and surgical conditions that historically have required an emergency room visit…
Telephone Nursing - Seeing with Your Ears
Examine a qualitative study done to answer how nurses provide nursing care via telephone and engage patients during a short time frame…
Getting Patients and Staff to Use a Centralized Nurse Advice Line
This session describes the strategies implemented by military health system hospitals to increase the effectiveness of a centralized nurse advice line…
