Quality Assurance in Telephone Triage: Are We Measuring the Right Things?

Date

December 14, 2010

Join us for this critical-thinking learning experience as we rethink the conventional wisdom related to QA in telephone triage. We will examine systems and processes that support quality care delivery including staffing, access, policies and call flow; as well as address strategies to improve quality in the delivery of telephone triage services

Contact hours available through December 14, 2012

Speaker

Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP

President, Telephone Triage Consulting, Inc

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