Chapter 2: Professional Communication

Continuing Education Instructions and Disclosure Information:

• Contact hours available until 10/1/2021

Requirements for Successful Completion:

• Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation
• Faculty, Planners, and Authors Conflict of Interest Disclosure:

• There are no disclosures to declare

Commercial Support and Sponsorship:

• No commercial support or sponsorship declared

Accreditation Statement:

• This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN
• Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
• AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366

Learning Outcome:

• After completing this learning activity, the learner will be able to apply communication techniques and models that support the establishment and maintenance of therapeutic relationships with patients

Learning Engagement Activity:

• Active listening is an important part of effective communication. Reflect on two previous patient encounters - one that you thought went well and one that did not go as planned. What part did active listening play in the success of the interaction?