Journey Mapping: Using Feedback to Improve the Patient Experience

A mapping of the patient journey to document experience at every point of care within an organization as described by patients, staff, and providers are discussed.

Continuing Education Instructions and Disclosure Information

Contact hours available until 5/11/2021.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will describe the patient journey through the health system by examining key challenges patients face as they seek care and identifying resources they need on the journey to facilitate the ideal patient experience.