Deficiency and lack of understanding, competing work demands, and attrition rates are increasing among telephone triage departments. This session discusses ways one facility increased staff’s overall engagement, while providing a cultured environment where nurse leaders can thrive.
Continuing Education Instructions and Disclosure Information
Contact hours available until 5/11/2021.
Requirements for Successful Completion: Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures: No planning committee member or speaker declares any actual or potential conflict of interest.
Commercial Support and Sponsorship: No commercial support or sponsorship declared.
Accreditation Statement: This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Learning Outcome: After completing this learning activity, the participant will discuss methods used by a successful leader to integrate staff engagement within a primary- and specialty-based telephone triage department.