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P59
RN-Driven Quality Improvement! Telephone Triage Audio and Documentation Reviews
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Hire Not Fire! Selecting the Best Qualified Candidate for Telephone Triage Nursing
Excellent registered nurses do not always make excellent telephone triage nurses. Imagine a patient complaining of a leg ulcer…
Utilizing Epic Best Practice Alerts and Televisits to Improve Access to Pediatric Obesity Care
Background: The US Preventative Task Force (2017) recommends 26 intensive lifestyle visits to improve pediatric obesity. Time constraints limit primary care pediatric providers from implementing intensive obesity care…
Handling a Challenging Call in a Professional Manner
Introduction: Ambulatory care centers with telehealth capabilities can be chaotic by nature, and phone conversations are a major part of a telehealth nurse’s workflow. Responding to phone interactions, especially those that are difficult, can become emotionally demanding…
Implementation of a Patient Triage Communication Tool to Improve Nurse-Provider Communication and Promote Patient Safety in the Outpatient Clinic
Purpose: Ineffective handoff communication is a critical patient safety problem resulting in delays in treatment, adverse events, increased cost, and inefficiency from redundant work…