AAACN 36th Annual Conference 2011

323 - Will Your Quality Program Keep Your Call Center Out of Court?

Apr 8, 2011 10:30am ‐ Apr 8, 2011 11:45am


Eliminating risk in any call center is a critical success factor. This presentation outlines the applicable industry standards and provide guidance on setting up a bulletproof continuous quality improvement (CQI) program.


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