Current State of Telephone Triage and COVID-19

Date

March 23, 2021

Credits

1 CH | Expired March 23, 2023

$20

Standard Price

This presentation discusses the strategies and processes on implementing a nurse triage protocol for patients calling with COVID concerns, symptoms, or questions. We will discuss the current strategies in practice for COVID in the ambulatory nurse triage workflow and the best practices implemented for the care of the COVID patient.

Accreditation Statement
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nurses (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

Anthony J. Jannetti, Inc. is a provider approved by the California Board of Registered Nursing, provider number CEP 5387.

Disclosures
The speaker and planning committee members reported no actual or potential conflict of interest in relation to this continuing nursing education activity.

Learning Outcome
After completing this education activity, the learner will be able to explore the COVID current state as it relates to professional nursing and telehealth.

Speakers

Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP

President, Telephone Triage Consulting, Inc

Tabitha Anglea, MSN, RN, CCRN-K, CCTM, LNC

Clinical Manager, HCA Healthcare

Claire Anderson, DNP, APRN, FNP-BC

Director of Clinical Services and Advanced Practice Providers, Rush Copley Medical Group

Melissa C. Bowen, MSN, RN, NE-BC

Ambulatory Care Nurse Manager, Duke Primary Care

Sandra M. Coley, BSN, RN, CCTM

Registered Nurse, HCA Healthcare

Elizabeth Wright, MBA, BSN, RN, AMB-BC

Clinical Education Specialist, HCA Healthcare

Specialties

Telehealth

General

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