Author Carol Rutenberg MNSc, RN-BC, C-TNP

President, Telephone Triage Consulting, Inc.

Carol Rutenberg is an active member of AAACN who has been consulting and teaching telephone triage for over 20 years. Carol is one of the primary authors of The Art & Science of Telephone Triage: How to Practice Nursing Over the Phone, which was published in 2012 and is endorsed by AAACN.