Nancy Bettini is a workflow consultant with the Business Optimization Department of Kaiser Permanente Southern California Permanente Medical Group. Her team plays a major role in helping Kaiser Permanente's physicians and ambulatory staff in "end-to-end" workflows in the electronic medical records. Part of their work is to assist the department administrators in sustaining any optimizations done in the department. Nancy's work experience has provided her unique talents in data analysis, workflow efficiency, and process improvement. Her strength is in her ability to take reports that could otherwise seem complicated and interpret them so the listener is able to process them and understand how these same reports are generated from the very work that they do.