Lisa Swerczek has worked atSt. Louis Children's Hospital her entire 27 year nursing career. She has 24 years of experience in telephonetriage serving in various roles including contact center assistant nursemanager, guideline content coordinator, and reviewer of Schmitt-ThompsonClinical content. She had oversight ofthe call center's participation in a Washington University research study toimprove self-management behaviors of parents of children with asthma through aseries of telephone coaching calls. Mostrecently, Lisa developed collaborative programs with the hospital's emergencydepartment to provide follow-up calls to patients with pending culture resultsor who had left the emergency room without being seen. Lisa is the outgoing co-chair for the TelehealthNursing Practice SIG at AAACN.