In these short rapid-fire presentations, multiple speakers highlight approaches to managing issues related to medical assistants in the practice environment.

Partnerships and Pipelines: Addressing Medical Assistant Staffing Voids
Staffing can be a challenge in ambulatory care clinics, especially for certified medical assistants (CMA). This session shares how, in order to fill gaps in staffing, one health system partnered with a community college to create a 12-month MA residency program to prepare individuals with little-to-no patient care experience for a clinical role.

Building a Medical Assistant Workforce: Training Approaches and Impacts on Retention, Career Progression, and Care Delivery
This session explores the benefits and challenges of three strategies used to secure a high-functioning MA workforce: internal training programs, the role of serving as a clinical placement site for a traditional MA program, and partnership with a school focused on preparing MAs for a team-based primary care setting. Attendees learn talking points to advocate for a new MA training model, best practices in MA training, and strategies for MA retention and career ladder development.

Continuing Education Instructions and Disclosure Information:

Contact hours available until 4/15/2025.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online nursing continuing professional development (NCPD) evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.

Disclosure of relevant financial relationships with ineligible companies (planners, faculty/speakers, reviewers):

Planning Committee Disclosures:
There are no Planning Committee disclosures to declare.

Speaker Disclosures:
There are no speaker disclosures to declare.

Commercial Support:
No commercial support declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will be able to identify at least two ways to build and retain a medical assistant staff workforce.

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