Chapter 4: Leadership and Professional Development

Chapter 4: Leadership and Professional Development

Identification: AMBP020v2019c04
Expiration Date: December 31, 2023
Credits (Post Test and/or Evaluation Required)
Available until 12/31/2023
  • 1.40 - CH


Continuing Education Instructions and Disclosure Information:

  • Contact hours available until 12/31/2023.

Requirements for Successful Completion:

  • Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Faculty, Planners, and Authors Conflict of Interest Disclosure:

  • There are no disclosures to declare

Commercial Support and Sponsorship:

  • No commercial support or sponsorship declared

Accreditation Statement:

  • This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
  • Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
  • AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:

  • After completing this learning activity, the learner will be able to describe leadership characteristics and behaviors, and key aspects of the development of professional nurses in ambulatory care.

Learning Engagement Activity:

  • Leadership and management are two similar, but separate concepts. Reflect upon the characteristics of a nurse manager or administrator that you feel are effective. Identify a leader, not necessarily a manager, that you admire and identify the attributes that make him or her a good leader.

Note - only CE Evaluations are available online.

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Chapter 4: Leadership and Professional Development

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Sarah Sylvia
1/24/23 1:42 pm

My very first nurse manager was an exceptional leader. She was very good a communicating through email, direct communication and have quarterly staff meeting. We would meet frequently to see how things were going. When I started on the unit, she helped me to establish a relationship with her and other staff members, followed up with me several times during my orientation both formally and informally. She encouraged me within a year of starting to join 1 to 2 committees and to become part of the clinical ladder program. This had me highly engaged and involved in the organization, gave me a sense of purpose and helped me to understand my role as an RN within my organization. This manager supported my endeavor to continue my education and get my BSN by being flexible with scheduling and supportive during time of need with my school schedule. The staff was always aware of the hospitals goals under her management style and how we played a part in achieving these goals. She asked us how we liked to be recognized for achievements and followed through with this information.

Jamie Hillsberry
4/4/23 3:38 pm

I had a nurse manager who was very organized and heavily involved with making sure new nurses had enough time on orientation and felt comfortable enough to start their first shift without their preceptor. She always pushed me out of my comfort zones to try harder and to obtain new experiences. I really appreciated her encouragement to join a committee, become a charge nurse, and to later on become a nurse preceptor myself. Later on in my nursing career I have met a few fellow nurses that I really look up to as great leaders. Some of those characteristics included not being part of all the workplace gossip, having a calm demeanor, encouraging me to apply for my clinical ladder, and showing empathy and patience with my patients. I really strive to have those qualities to make myself a better nurse and to be a role model for another coworker and a new nurse graduate.

Dane Faul
11/8/23 2:45 pm

I recall a nurse manager from my last position. I admired her because of her professionalism. I think many times in the field of nursing, this quality is lacking. to me, professionalism means communicating in a respectful manner, and also staying calm during periods of high stress. I think it is hard to maintain profiessionalism when one is emotional or stressed out, so being able to deal with high anxiety scenarios in a good way is a great leadership quality.

Tiffany Dobrow
11/29/23 6:17 pm

My first ICU manager was a great leader. She would constantly put herself in our shoes and advocated for us. She would keep a pair of scrubs and join our floor when we were short-staffed. She would ask staff if she could help them out, turn patients etc. She would touch base, and advocate for frequent staff meetings and education

Marisol Lopez
11/30/23 8:40 pm

Good characteristics of a nurse manager consist of having good communication skills, being empathetic and also being supportive and allowing employees the opportunity to grow in their profession. I admire my clinical educator at my current workplace because she has great leadership skills and encourages staff to learn and do more to grow professionally. She also helps keep everyone at the workplace informed of new policies, research or tests that are evolving. She also steps in and helps out when there is an issue with staffing or someone critical comes in and more assistance is needed. I think overall I admire her work ethic and the support she gives to all.