Chapter 13: Patient Education and Counseling

Chapter 13: Patient Education and Counseling

Identification: AMBP020v2019c13
Expiration Date: December 31, 2023
Credits (Post Test and/or Evaluation Required)
Available until 12/31/2023
  • 1.40 - CH


Continuing Education Instructions and Disclosure Information:

  • Contact hours available until 12/31/2023.

Requirements for Successful Completion:

  • Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
  • Faculty, Planners, and Authors Conflict of Interest Disclosure:
  • There are no disclosures to declare

Commercial Support and Sponsorship:

  • No commercial support or sponsorship declared

Accreditation Statement:

  • This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
  • Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
  • AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:

  • After completing this learning activity, the learner will be able to apply teaching and learning principles and patient education strategies in one's own practice.

Learning Engagement Activity:

  • Educational strategies depend upon patient factors, setting, skill of the educator, and available resources. Identify some of the challenges you experience in providing patient and family education. What are some of the strategies you might employ to mitigate or side-step the problems?

Note - only CE Evaluations are available online.

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Chapter 13: Patient Education and Counseling

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Sarah Sylvia
2/15/23 2:38 pm

Working in an infusion office like setting time is definitely a big barrier to patient education. We have only half an hour appointment and then the next patient has arrived. Finding the time to do all my infusion tasks and also have time to teach can be very difficult. I find it helpful to be prepared by really reading the office notes and see what the patient may have been talked to about already. Also being prepared with written materials ahead of time has been helpful in saving time. Start out by finding out what they know by asking and then build upon this. We have also discussed having no appointment behind the new infusion patient as this type of patient may have a lot more needs and more time may be needed. This may not be possible, so I have often started with them and then gone back later to finish and follow up. Another barrier I have found in infusion is the environment itself can be chaotic and distracting with many interruptions. We have an open floor plan with much noise so it can be hard to find a calm quite place to teach. A solution to this may be scheduling a new patient in a private room so there is less disruption. It is also helpful if you are in the middle of an intense conversation to have a strong team to help you to manage other patients until you are finished. So delegating tasks until you are finished may be helpful. I have found that a major barrier to learning may be anxiety. Patients in my unit are scared about the IV's and this may be a barrier to learning. Sometimes the timing of the education needs to be right. In the beginning of the interaction, it may not be appropriate. Once the patient is oriented to the environment has their IV in and settled down it may be a more appropriate time to begin teaching.