Direct Symptom Scheduling: An Adjunct to Nurse Triage

Direct Symptom Scheduling: An Adjunct to Nurse Triage

Identification: AMBJ2006
Issue: Nov/Dec 2020
Credits (Post Test and/or Evaluation Required)
Available until 12/31/2022
  • 1.30 - CH


Contact hours available until 12/31/2022.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation.

Faculty, Planners, and Authors Conflict of Interest Disclosure:
The author, editor, and education director reported no actual or potential conflict of interest in relation to this continuing nursing education article.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and American Academy of Ambulatory Care Nursing (AAACN).

Anthony J Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

Anthony J. Jannetti, Inc. is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this education activity, the learner will be able to discuss an innovative process change that was designed to improve access to primary care by identifying specific symptoms that can be direct scheduled without having to talk to a triage nurse first.


Credits Available

Expired On: Dec 31, 2022

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Karie Yochum
1/17/21 11:48 am

Great read for triage nursing to see data related to implementation of a scheduling process for non urgent issues

Melissa Coulter
1/27/21 12:22 pm

Hopefully this is something that can be implemented at the VA. We triage nurses receive so many calls that would benefit from this process.

Khristine Behzadi
10/19/21 7:45 am

I think this is a great idea so that everyone gets their needs met in a timely manner. Greater patient satisfaction.

Carol Rutenberg
1/14/22 9:58 pm

Thanks for this work. Very interesting and shows great potential for application in many settings. We need more of this type of research to support safe care with improved efficiency.

Shirley Colter
8/24/22 8:41 am

Direct scheduling has been implemented in the VA system, which has improved direct access to patients primary care teams.