Prompt Response by Clinic Telephone Triage Staff Improves Satisfaction

Prompt Response by Clinic Telephone Triage Staff Improves Satisfaction

Identification: AMBJ1701
Issue: January/February 2017
Credits (Post Test and/or Evaluation Required)
Available until 02/28/2019
  • 1.00 - CH
  • 0.00 - Rx


Contact hours available until 2/28/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation.

Faculty, Planners and Authors Conflict of Interest Disclosure:
The author, editor, and education director reported no actual or potential conflict of interest in relation to this continuing nursing education article.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will be able to describe the benefits of realtime telephone triage response for patient/caregiver satisfaction, as well as the decrease in number of ED visits.


Credits: None available.

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Airica Voma
6/8/17 3:15 pm

Excellent piece of article. Well presented ,easy to understand. Improved my overall knowledge on the importance of picking up the phone when it rings versus postponing it for later.

Sandra Beauchamp
2/13/19 7:58 pm

I agree . Our clinc doesn't answer the triage line live , it goes to voicemail sometimes timely callback sometimes there is a delay. I wish they would change to the live call when able .