Alma Johnson graduated from the University of Mary Hardin Baylor with a BSN in 1989. She has held a certification in Telehealth Nursing Practice through NCC since 2007. Her nursing experience includes 8 years acute medical and 13 years telephone triage, with the last 9 years in management of a telehealth call center. She was involved with the AAACN Standards Task Force for 2011, the 5th edition of The Scope and Standards of Practice for Professional Nursing, and the AAACN 2007 Telehealth Resource Directory. Alma has presented both nationally and locally numerous times on various telephone triage topics.