A functional, effective triage system can contribute to the organization’s goals of increasing patient safety, improving quality outcomes, decreasing adverse events, improving patient satisfaction, and decreasing hospital visits. This session explores one institution's efforts to improve documentation of telephone triage encounters via a pilot project to reduce symptom-based telephone encounters and improve the reason for call documentation.

Continuing Education Instructions and Disclosure Information:

Contact hours available until 5/24/2027.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online nursing continuing professional development (NCPD) evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.

Disclosure of relevant financial relationships with ineligible companies (planners, faculty/speakers, reviewers):

Planning Committee Disclosures:
There are no Planning Committee disclosures to declare.

Speaker Disclosures:
There are no speaker disclosures to declare.

Commercial Support:
No commercial support declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is an approved provider of continuing nursing education by the California Board of Registered Nursing, provider number CEP5366.

Learning Outcome:
After completing this learning activity, the participant will be able to articulate the benefits and importance of effective telephone triage workflows and documentation.

Erika Lopez BSN, RN

UT Southwestern Medical Center, Clinical Workflow Informaticist

Appearances