Continuing Education Instructions and Disclosure Information:

Contact hours available until 6/30/2026.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online nursing continuing professional development evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.

Disclosure of relevant financial relationships with ineligible companies (planners, faculty/speakers, reviewers, authors):

Faculty, Planners, and Authors Conflict of Interest Disclosure:
The author, editor, and education director reported no actual or potential conflict of interest in relation to this nursing continuing professional development article.

Commercial Support and Sponsorship:
No commercial support declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is an approved provider of continuing nursing education by the California Board of Registered Nursing, Provider Number CEP 5366.

Learning Outcome:
After completing this education activity, the learner will report the ability to describe an evidence-based initiative to improve staff engagement scores for remote telephone triage registered nurses.

Jeannette Dennis MSN, RN

Appearances