Examine a qualitative study done to answer how nurses provide nursing care via telephone and engage patients during a short time frame.

Contact hours available until 5/14/19.

Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:

No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:

No commercial support or sponsorship declared.

Accreditation Statement:

This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:

After completing this learning activity, the learner will be able to describe the unique aspects of telephone nursing and understand the process of patient engagement during a telephone interaction.

Joyce Birr MPA, BSN, RN-BC

Appearances