Lisa Klosek BSN, RN, RNC, LRN

Purpose/background: Our purpose is to provide our pediatric primary care patients and their parents access to a modern HIPAA compliant secure triage text platform as an alternative method to reach triage RNs for clinical advice…

Patients have historically utilized various methods of communication to schedule an appointment, request medication refills, or seek medical advice to determine the necessary level of care. Patients verbalized increased frustration with hold time for a phone agent or message portal response times…