This session addresses common deficiencies in ambulatory care telephone triage practices, including inconsistent protocols, variable RN role utilization, and lack of quality metrics; describes how a collaborative committee structure can be used to develop standardized workflows, routing matrices, and clinical protocols across multiple service lines; and shares how evidence-based and nurse-led triage models contribute to improved patient safety, efficiency, and nursing confidence.

Continuing Education Instructions and Disclosure Information:

1.0 ANCC Contact hour available

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online evaluation.

You will be able to print your ANCC contact hour certificate at any time after you complete the evaluation.

Disclosure of relevant financial relationships with ineligible companies:

Planning Committee Disclosures:
No one involved in the planning of this educational activity has disclosed any relevant financial relationships with ineligible companies.

Speaker Disclosures:
None of the speakers for this educational activity have disclosed any relevant financial relationships with ineligible companies.

Commercial Support: This educational activity has not received any commercial support from an ineligible company.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

Maria Larner BSN, RN

Appearances