Telephone triage protocol usage as a decision support tool and to help guide nursing judgment is essential for all clinic nurses because telephone triage is a high-risk nursing practice. With a known lack of specialty protocols, specialty clinic nurses verbalized their frustration in using primary care protocols because they were too generic for their care area. This presentation addresses the development of nurse-led, high quality, standardized specialty content into nursing telephone triage protocols.

Continuing Education Instructions and Disclosure Information:

Contact hours available until 4/6/2026.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online nursing continuing professional development (NCPD) evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.

Disclosure of relevant financial relationships with ineligible companies (planners, faculty/speakers, reviewers):

Planning Committee Disclosures:
There are no Planning Committee disclosures to declare.

Speaker Disclosures:
There are no speaker disclosures to declare.

Commercial Support:
No commercial support declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will be able to describe at least two efficiencies for the telephone triage protocol team when specialty clinics use primary care telephone triage protocol templates in the development of specialty protocols.

Michaelene Wolff BSN, RN, OCN, AMBBC

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