escalation

Introduction: To address unacceptable and aggressive behaviors in patients and visitors, could implementation of a behavior escalation readiness and response process improve an ambulatory care clinic’s culture of safety? Healthcare workers are five times more likely to sustain a workplace violence…

Purpose: The purpose of implementing tabletop simulations was to develop a more effective training model that would incorporate microburst learning sessions to enhance preparedness of team members in the ambulatory care clinical setting…