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outreach

Calling on Nurses During a Pandemic: The Launch of a Centralized COVID-19 Nurse Hotline
Identification
OD11
Date
April 7, 2021
Credits
1.5 CH | Expired April 15, 2023
Explore how one facility implemented a call center to guide and educate patients and providers about COVID-19 and how this model can be utilized for remote monitoring programs for disease processes and outreach support for population health needs…
Speaker
Lisa Dutton, MSN, RN-BC, NE-BC
Professional Development Manager, Brigham Women and Children’s Hospital
Specialties
Telehealth | Clinical Topics
General
telehealth | telephone triage | centralized | covid-19 | pandemic | continuing nursing education | conference | ambulatory care nurse | triage training | outreach
$30
Standard Price
Closing the Equity Gap in Hospital-to-Home Care Transitions with Automated Post-Discharge Calls, Text Messages, and Tailored Outreach
Identification
P005
Learning outcome: We augmented an automated post-discharge calls program with tailored outreach strategies to improve rates and close an equity gap in post-discharge communication. This approach has the potential to improve post-hospital recovery among at-risk populations…
Speakers
Aurora Snyder, MAS, BSN, RN
Margaret Wheeler, MS, BSN, RN
Specialties
Care Coordination Transition Management
General
equity | outreach | post-discharge | transitions | automated

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