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patient experience
- Identification314DateMay 12, 2017Credits1.11 CH | Expired May 14, 2019Asthma Medications: Pills, Dry Powders, Metered Dose, or Biologics
Speakers
Elizabeth Melville Klements, MS, PPCNP-BC, AE-CDaneen Smith, MSN, RNKelly Thomas, GNCynthia Fenton, MSN, MHA, RNTracy J. Bieber, BSN, RNBrittany Montecuollo, MS, RN, CJCP, CSHASpecialtiesGeneralSession Categories$25Standard Price - Identification311DateMay 10, 2019Credits0.75 CH | Expired May 11, 2021This session explores and demonstrates methods of building a patient experience improvement program that can result in positive changes across departments and job fields…
Speaker
C. L. Smith-Cronin, BSN, RN, CPXPManager, Telehealth /Telephone Triage Nursing, Kelsey-Seybold ClinicSpecialtiesGeneral$30Standard Price - IdentificationP25ADateJune 26, 2019One of the primary accountabilities of nursing leadership is to promote high-quality outcomes. One critical element of high-quality outcomes is patient experience…
Speaker
Marie Richards, MSN, RNFreeStandard Price - IdentificationP54ADateJune 26, 2019We receive over a million incoming calls annually. Telephone audits have become a major priority for our organization. In this ever-challenging environment of healthcare, organizations consistently evaluate the quality of care delivery across the care continuum…
Speaker
Sibil J. Blee, DNP, RN, AMB-BC, NPD-BCClinical Educator, UT Health Houston - UT PhysiciansSpecialtiesGeneralSession CategoriesFreeStandard Price - IdentificationOD15DateJuly 27, 2020Credits0.5 CH | Expired August 18, 2022This session provides an overview of one organization’s Magnet journey, including leadership structure, standards, tools to improve patient experience, performance evaluations, and patient experience scores…
Speaker
Patricia Hughes, DNP, RN, NE-BCChief Nursing Officer, Ambulatory, UK HealthCareGeneralSession Categories$30Standard Price - IdentificationP030DateJune 26, 2023One study found that nurse-led care has the potential to provide efficient, effective, and impactful care delivery (Mai et al., 2019, p. 1)…
Speaker
Edna Green, MSN, RN-BC - IdentificationP032Purpose: Reduce reoccurring patient safety events that have the potential to delay care and/or cause serious harm…
Speakers
General - IdentificationP056Learning outcomes are quality improvement strategies to increase efficiency, care delivery, and patient experience in an urgent care. Urgent care’s patient experience key indicator scores were in the zero percentile, patients had three hour waits, and the providers often had a backlog of patients…
Speaker
Rebecca Pollard, BSN, RNGeneral - IdentificationP092Purpose: The purpose of instituting a digitized post-discharge outreach is to create a more efficient, consistent, patient-centric, and data-driven approach to care transitions…
Speaker
Joan Slagle, DNP, RN, CNLSpecialtiesGeneral - IdentificationP100Staff of maternal fetal medicine (MFM) identified inefficiencies in the scheduling processes causing unnecessary rework and inhibiting patient care. Many patient interventions and follow-up tests are dependent upon gestational parameters, making the timing of appointment critically important…
Speaker
Sara Gasner, BSN, RNSpecialtiesGeneral - IdentificationP014Background: Wait times for patients, especially those undergoing oncology treatment, can increase their stress and anxiety and have been associated with decreased satisfaction scores…
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Rachel McDonald, MSN, RN, OCNGeneral - IdentificationP047As defined by the Beryl Institute, patient experience is “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care…
Speaker
Christine Brown, MSN, RN, NPD-BC, OCNSpecialtiesGeneral - IdentificationP063An integrated health system aims to organize clinical services across the continuum of care for patients. This patient-focused model enhances experience, clinical outcomes, and operational efficiency…
Speakers
Amy Brewer, MSN, RNDirector of Ambulatory Nursing, UT Southwestern Medical CenterAnthonia Eby, MBA, RN, NEA-BC, FACHEAnny Sandoval, MBA, MSN, RN - IdentificationP075Do you struggle to deliver care that is timely and easy to access while responsibly managing resources and engaging employees? As healthcare leaders face challenges related to spending, financial stewardship is non-negotiable. Staffing to volume is key to success…
Speaker
Beth Dehon, COASpecialties