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phone triage

UTSW Occupational Health Clinic: Managing Abandoned Calls for Patient Population of 30,000
Identification
P006
The occupational health clinic at UT Southwestern Medical Center in Dallas, Texas, manages a patient population of over 18,000 employees and over 12,000 students and teachers from the associated medical school…
Speakers
Randall Duff, BSN, RN
Rebekah Gandara, BSN, RN
Shun Ko, BSN, RN
General
care coordination | process improvement | phone triage | customer service

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