process improvement

We receive over a million incoming calls annually. Telephone audits have become a major priority for our organization. In this ever-challenging environment of healthcare, organizations consistently evaluate the quality of care delivery across the care continuum…

The occupational health clinic at UT Southwestern Medical Center in Dallas, Texas, manages a patient population of over 18,000 employees and over 12,000 students and teachers from the associated medical school…

We all know the effects of the pandemic. The PACT (patient-aligned care team) model for patient care became “diseased.” Accessing care became limited due to CDC (Centers for Disease Control) workplace guidance and recommendations…