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quality assurance

Nurse Triage Call Center Quality Improvement Program
Identification
123
Date
May 8, 2019
Credits
1 CH | Expired May 11, 2021
Discuss the development of an improved quality assurance program in a large nurse triage call center…
Speaker
Catherine Fournier, MPH, RN-BC
Specialties
Telehealth | Research, Quality, & Safety
General
nurse triage | quality assurance | program development | quality assurance framework
$30
Standard Price
Telehealth: Improving Telephonic Triage through Peer-to-Peer Feedback
Identification
212
Date
May 22, 2025
Credits
1 CH | Available until May 24, 2027
With the rapid growth of telehealth over the last few years, front-line telehealth nurses raised the need for team specific quality metrics…
Speakers
Brandon Janco, PMP
Senior Manager, Business Practice of Telehealth Nursing, Emory Healthcare
Natalie Rogers, BSN, RN, AMB-BC
Senior Manager, Clinical Services and Operations, Emory Healthcare
Specialties
Telehealth | Research, Quality, & Safety
General
telehealth | telephone triage | ambulatory care | quality assurance | continuing nursing education | peer-to-peer feedback
Tracks
Telehealth
$33
Standard Price

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