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telephone triage
IdentificationCCTM13DateJune 29, 2022Credits2.4 CH | Expired July 1, 2024NOTE: SLIDES FOR THIS SESSION ARE CONTAINED AT THE BACK OF THE PDF HANDOUT WHICH IS AVAILABLE AFTER MODULE IS PURCHASED…Speakers
Kathryn Scheidt, BSN, RN, MS
M. Elizabeth Greenberg, PhD, RN, AMB-BC, C-TNP, CNEClinical Professor, Northern Arizona University School of Nursing
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncGeneralSession Categories$50Standard Price
Identification123DateApril 15, 2015Credits1 CH | Expired April 18, 2017Contact hours available until 4/18/17…Speaker
Sheila Wheeler, MS, RNSpecialtiesGeneralSession Categories$20Standard Price
Identification243DateApril 16, 2015Credits2 CH | Expired April 18, 2017Contact hours available until 4/18/17…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncSpecialtiesGeneralSession Categories$20Standard Price
Identification222DateApril 16, 2015Credits1 CH | Expired April 18, 2017Contact hours available until 4/18/17…Speaker
Natalie Manolakis, MS, RNGeneralSession Categories$20Standard Price
Identification123DateApril 15, 2015Credits1 CH | Expired April 18, 2017Contact hours available until 4/18/17…Speaker
Sheila Wheeler, MS, RNGeneralSession Categories$25Standard Price
Identification243DateApril 16, 2015Credits2 CH | Expired April 18, 2017Contact hours available until 4/18/17…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncGeneralSession Categories$25Standard Price
Identification113DateMay 18, 2016Credits1 CH | Expired May 21, 2018Explore the program design elements necessary to support the role of the RN in telephone triage outside the formal call center setting. Emphasis on appropriate staffing, training, access, call flow, utilization of decision support tools, documentation, and formalized clinical practice…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncGeneralSession Categories$25Standard Price
Identification122DateMay 18, 2016Credits1 CH | Expired May 21, 2018Learn about the MCHS nurse-line staffing model and discuss staffing to workload…Speaker
Kerie Sue Olson, RNSession Categories$25Standard Price
Identification113DateMay 18, 2016Credits1 CH | Expired May 21, 2018Explore the program design elements necessary to support the role of the RN in telephone triage outside the formal call center setting. Emphasis on appropriate staffing, training, access, call flow, utilization of decision support tools, documentation, and formalized clinical practice…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncGeneralSession Categories$25Standard Price
Identification122DateMay 18, 2016Credits1 CH | Expired May 21, 2018Learn about the MCHS nurse-line staffing model and discuss staffing to workload…Speaker
Kerie Sue Olson, RNSpecialtiesSession Categories$25Standard Price
Identification123DateMay 18, 2016Credits1 CH | Expired May 21, 2018Examine system components (training, staff, EMR, software guidelines, and standards) to identify root causes of telephone triage error (assessment, communication, continuity, and human error) and learn how to meaningfully create a culture of safety for this still-emerging field…Speaker
Sheila Wheeler, MS, RNSpecialtiesGeneralSession Categories$25Standard Price
Identification123DateMay 9, 2018Credits1 CH | Expired May 12, 2020Learn about the legal risks inherent in telephone nursing practice…Speaker
Sherry Smith, MSN, MBA, RNSpecialtiesSession Categories$30Standard Price
Identification313DateMay 11, 2018Credits1 CH | Expired May 12, 2020The speaker describes how RNs use a decision support tool with evidence-based algorithms to aid in determining the right level of care for each patient…Speaker
David Chatterton, MSN, RNSpecialtiesGeneralSession Categories$30Standard Price
Identification323DateMay 11, 2018Credits0.76 CH | Expired May 12, 2020Contact hours available until 5/12/2020…Speaker
Dawn Fletcher, DNP, RN, NEA-BCNurse Administrator, Mayo Clinic$30Standard Price
IdentificationAMBJ1901Credits1.3 CH | Expired February 28, 2021IssueJan/Feb 2019CONTACT HOURS AVAILABLE UNTIL 2/28/2021…Author
Laurie Kirkley, MS, RN, OCN$20Standard Price
Identification113DateMay 8, 2019Credits0.9 CH | Expired May 11, 2021In telehealth nursing, applying critical-thinking skills is essential to achieving the appropriate level of care for all patients. Specific critical-thinking skills that can be applied to triage best practice are presented…Speaker
Kelli Massaro, BSN, RN, CPNClinical Educator, Children's Hospital ColoradoSpecialties$30Standard Price
Identificationweb200924DateSeptember 24, 2020Credits1.5 CH | Expired September 24, 2022This presentation will touch on several areas of test content, including clinical practice, telehealth and telephone triage, medical management systems, education, documentation and informatics, and quality and operations…Speaker
Susan Paschke, MSN, RN, AMB-BC, NEA-BCPart-Time Faculty, Kent State University
The Fourth Aim for Telephone Triage Nurses - One Call Center's Approach to Improve Staff's Work Life
IdentificationOD19DateJuly 27, 2020Credits0.5 CH | Expired August 18, 2022How to care for the telephone triage nursing staff who are caring for the patients is the focus of this informative and fun research-based session providing concrete initiatives for improving telephone triage nurses’ quality of life at and away from work…Speakers
Maureen McMaster, RN, CPN
Ann Donnelly, BSN, RN, CPN, RRT-NPSGeneralSession Categories$30Standard Price
IdentificationAMBJ2006Credits1.3 CH | Expired December 31, 2022IssueNov/Dec 2020Contact hours available until 12/31/2022…Authors
Beckie Kronebusch, MS, APRN, AGCNS-BCAdvanced Practice Registered Nurse, Mayo Clinic
Jean Johnston, BSN, RNSpecialties$20Standard Price
Identificationweb210323DateMarch 23, 2021Credits1 CH | Expired March 23, 2023This presentation discusses the strategies and processes on implementing a nurse triage protocol for patients calling with COVID concerns, symptoms, or questions…Speakers
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, Inc
Tabitha Anglea, MSN, RN, CCRN-K, CCTM, LNCClinical Manager, HCA Healthcare
Claire Anderson, DNP, APRN, FNP-BCDirector of Clinical Services and Advanced Practice Providers, Rush Copley Medical Group
Melissa C. Bowen, MSN, RN, NE-BCAmbulatory Care Nurse Manager, Duke Primary Care
Sandra M. Coley, BSN, RN, CCTMRegistered Nurse, HCA Healthcare
Elizabeth Wright, MBA, BSN, RN, AMB-BCClinical Education Specialist, HCA Healthcare$20Standard Price
Identification111DateApril 8, 2021Credits0.75 CH | Expired April 15, 2023Cognitive bias and heuristics (mental shortcuts) are explored with the medical director of a large hospital-based call center. Gain an understanding of how cognitive bias may negatively impact the quality of telephone triage and learn strategies to minimize its effects on patient care…Speaker
Danah Rios, MD, MBAMedical Director, Children's Hospital of PhiladelphiaSpecialties$30Standard Price
IdentificationOD11DateApril 7, 2021Credits1.5 CH | Expired April 15, 2023Explore how one facility implemented a call center to guide and educate patients and providers about COVID-19 and how this model can be utilized for remote monitoring programs for disease processes and outreach support for population health needs…Speaker
Lisa Dutton, MSN, RN-BC, NE-BCProfessional Development Manager, Brigham Women and Children’s HospitalSpecialtiesGeneral$30Standard Price
IdentificationAMBJ2105Credits1.3 CH | Expired October 31, 2023IssueSeptember/October 2021Contact hours available until 10/31/2023…Authors
Wendy R. Worden, MS, APRN, CNS
Crystal Ryan, MS, APRN, CNS
Bridget Carter, MS, RN
Angela Mattson, DNP, RN, NE-BCJean Johnston, BSN, RN
Lindsay Hammer Bartley, MS, RN
Heather Twing, BSN, RN
Tami Omdahl, MSN, RNNurse Manager, Mayo ClinicSpecialties$20Standard Price
