Quality Assurance in Telephone Triage: Are We Measuring the Right Things?
Dec 14, 2010 3:15pm
Identification: WEBINAR1
Join us for this critical-thinking learning experience as we rethink the conventional wisdom related to QA in telephone triage. We will examine systems and processes that support quality care delivery including staffing, access, policies and call flow; as well as address strategies to improve quality in the delivery of telephone triage services
Contact hours available through December 14, 2012
Speaker(s):
- Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP, President, Telephone Triage Consulting, Inc