Thumbnail for AAACN Webinars 2010

AAACN Webinars 2010


Contact hours no longer available.

  • Thumbnail for Quality Assurance in Telephone Triage: Are We Measuring the Right Things?
    Identification
    WEBINAR1
    Date
    December 14, 2010
    Join us for this critical-thinking learning experience as we rethink the conventional wisdom related to QA in telephone triage. We will examine systems and processes that support quality care delivery including staffing, access, policies and call flow; as well as address strategies to improve quality in the delivery of telephone triage services

    Contact hours available through December 14, 2012

    Speaker

    Speaker Image for Carol Rutenberg
    Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP
    President, Telephone Triage Consulting, Inc
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