Telehealth in the VA Health Care System: Case Management Using Health Informatics, Disease Management, and Technologies
Apr 15, 2015 2:30pm ‐ Apr 15, 2015 3:30pm
Identification: 113
Contact hours available until 4/18/17.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Objectives:
1. Describe telehealth, utilizing health informatics, disease management protocols, and technologies in ambulatory care settings.
2. List the different technologies used in telehealth in the VHA
3. Describe patient outcomes related to daily monitoring.
4. Review a case study and describe the best telehealth technology to utilize in outpatient care.
Speaker(s):
- Ruby Franklin, MSN, RN
Ambulatory Care Nurses for Embedded Case Management: Case Management Model Achieves Healthier Patient Outcomes
Apr 15, 2015 3:45pm ‐ Apr 15, 2015 4:45pm
Identification: 122
Contact hours available until 4/18/17.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Objectives:
1. Define embedded ambulatory care management.
2. Describe how to safely transition patients.
Speaker(s):
- Juliann Testy, BSN, RN, CCM
Tags:
case management patient outcomes patient-centered medical home coordination of care interdisciplinary mipct care transformation complex patient risk stratification transitions of care
Telephone Triage: To Err is Human, To Delay Is Deadly
Apr 15, 2015 3:45pm ‐ Apr 15, 2015 4:45pm
Identification: 123
Contact hours available until 4/18/17.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Objectives:
1. Describe four types of errors in telephone triage.
2. Describe four current trends related to errors of communication, assessment, continuity, and human error.
3. List three policies to avoid delay in care.
4. Define key system improvements needed for safety.
Speaker(s):
- Sheila Wheeler, MS, RN
The Value Proposition for Investing in RN Care Coordination and Transition Management in Ambulatory Care Settings
Apr 16, 2015 7:00am ‐ Apr 16, 2015 8:15am
Identification: 210
Contact hours available until 4/18/17.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Objectives:
1. Discuss processes of developing and using a logic model to capture impact and value for CCTM in ambulatory care done by RNs.
2. Delineate ways that the RN in CCTM logic model can be used to provide a foundation for development of standardized documentation in EHRs as a basis for regulatory benchmarking and reporting, IP team staffing, models, and contribution to patient and organization outcomes.
3. Discuss use of RN in CCTM logic model in developing a business case for investment in RNs doing CCTM in ambulatory care.
Speaker(s):
- Traci Haynes, MSN, RN, CEN, CCCTM
Speaker(s):
- Beth A. Swan, PhD, CRNP, FAAN, Jefferson School of Nursing Thomas Jefferson University
Tags:
care coordination and transition management logic model benchmarking table of evidence value proposition health care reform business case
Diagnostic Reasoning Over the Telephone? Oh, Yes, We Do!
Apr 16, 2015 12:00pm ‐ Apr 16, 2015 2:00pm
Identification: 243
Contact hours available until 4/18/17.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Objectives:
1. Consider the process used in decision-making in uncertain conditions and how it is impacted by our clinical knowledge base.
2. Discuss the role of decision support tools and other types of checklists in decision-making.
3. Develop a reasoned approach to safe and effective decision-making in the telehealth setting.
Speaker(s):
- Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP, President, Telephone Triage Consulting, Inc
Tags:
telehealth telephone triage decision-making diagnostic reasoning nursing process clinical judgement clinical reasoning intuitive decision making
Special In-Brief Sessions; Care Coordinator Role: Construction to Implementation; Playing Nicely in the Sandbox: A True Partnership for Patients -- Getting Primary Care and Inpatient Nurses to Work Together to Prevent Readmissions
Apr 16, 2015 12:00pm ‐ Apr 16, 2015 2:00pm
Identification: 244
Contact hours available until 4/18/17.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Objectives:
- Discuss the strategic plan for structural and role development of the care coordinator from basic requirements, description, core competency definition, orientation, and evaluative metrics to professional growth and development. (McCarthy)
- Discuss methods and tools for consistency and communication in team-based care spanning the care continuum across all levels of care coordination both as a role and a function. (McCarthy)
- Discuss why readmissions are a national health care concern. (Thomas)
- Identify EBPs aimed at preventing readmissions. (Thomas)
- Describe one hospital's readmission plan. (Thomas)
- Examine ways to have a greater awareness and understanding about readmission prevention plan. (Thomas)
Speaker(s):
- Elizabeth McCarthy, MSN, RN
- David V. Thomas, MPA, BSN, CEN, CMSRN, RN-BC, PLNC
Tags:
communication care coordination competency team-based care readmissions medical home integrated care model scope of service
The Role of the RN: Connecting the Dots in Care Coordination
Apr 17, 2015 7:00am ‐ Apr 17, 2015 8:15am
Identification: 310
Contact hours available until 4/18/17.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Objectives:
1. Discuss how the role and work of the ambulatory RN are being leveraged in patient-centered medical homes (PCMH), affordable care organizations (ACO), and other models of team-based care.
2. Identify ways in which ambulatory care nurses are managing patient transitions of care across settings.
3. Examine various ways of measuring nursing impact and reporting outcomes utilizing electronic tools/technology.
Speaker(s):
- Stefanie Coffey, DNP, MBA, FNP-BC, RN-BC
- Judy Dawson-Jones, BSN, RN, MPH
- Traci Haynes, MSN, RN, CEN, CCCTM
- Anne T. Jessie, DNP, RN, Senior Director for Population Health Management and Clinical Innovations, Gorman Health
- Author Candia B. Laughlin, MS, RN-BC
Speaker(s):
- Kathy Mertens, DNP, MN, MPH, RN, Associate Chief Nurse for Ambulatory Care and Population Health, University of Washington Medicine
- Brenda K. Mullan, MSN, RN
- Kathleen T. Sheehan, MS, BSN, RN-BC, CH-GCN
- Stephanie G. Witwer, PhD, RN, NEA-BC, FAAN, Nurse Administrator, Mayo Clinic
Tags:
patient-centered medical home transitions of care care coordination role of the rn affordable care organizations measuring nursing impact electronic tools and technology care manager role outcome measures patient aligned care team
URAC and Other Standards that Apply to TNP and Health Call Centers
Apr 17, 2015 9:30am ‐ Apr 17, 2015 10:45am
Identification: 323
Contact hours available until 4/18/17.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Objectives:
- Discuss the URAC HCC and AAACN TNP standards that are applicable to ambulatory and telehealth programs.
- Describe the URAC health call center (HCC) standards and preparing for accreditation.
- Describe how the telehealth nursing administrative practice standards can be applied in your setting.
Speaker(s):
- Sherry Smith, MSN, MBA, RN
Tags:
telehealth urac standards health call center accreditation tracer methodology core standards quality management
The Evolution of Enhancing Patient-Practice Communications: Changing the Tires While the Bus is Going 120 mph
Apr 17, 2015 1:00pm ‐ Apr 17, 2015 2:15pm
Identification: 333
Contact hours available until 4/18/17.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Objectives:
1. Describe path to increasing patient and family satisfaction (ease of getting clinic on the phone) and improving patient access.
2. Define ways to increase “first contact” resolution, whether contact via traditional call center model or through patient portal.
3. Illustrate how to facilitate patient needs and provider workflow by maximizing RN practice.
Speaker(s):
- Deena Gilland, DNP, RN, NEA-BC, FAAN, Chief Nursing Officer, Emory Healthcare
Speaker(s):
- Diane Woods, MSN, RN, NEA-BC, Executive Director and ACNO for Ambulatory Practice and Regulatory Compliance, UC Davis Health
Tags:
communications patient and family satisfaction patient access clinical care call disposition call center dashboard
Telephone Triage Program Design and Implementation in the Clinic Setting: Lessons Learned in 20 Years of Consulting
May 18, 2016 2:30pm ‐ May 18, 2016 3:30pm
Identification: 113
Explore the program design elements necessary to support the role of the RN in telephone triage outside the formal call center setting. Emphasis on appropriate staffing, training, access, call flow, utilization of decision support tools, documentation, and formalized clinical practice.
Contact hours available until 5/21/18.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Learning Outcome:
After attending this activity, the learner will be able to identify effective telephone triage program design elements.
Speaker(s):
- Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP, President, Telephone Triage Consulting, Inc