Telephone Triage Consulting, Inc. (TTC), owned and operated by Carol Rutenberg, MNSc, RN-BC, C-TNP, provides telephone triage training and consultative services to doctor’s offices, clinics, call centers, military facilities, home health agencies, college health units, emergency departments, urgent care centers and other practice settings interested in developing or improving their Telephone Triage services.

Virtual Consultations Available: Contact our office for information. 

The following can also be found under Resources:  Use Promo Code "AAACN Virtual 21" for free shipping for conference attendees!

The Art & Science of Telephone Triage: How to practice nursing over the phone. Rutenberg & Greenberg. Endorsed by AAACN

Telephone Triage of Common Complaints (A teaching tool for nurses)

Customizable Telephone Triage Policy Manual

Two Day Seminar for Nurses