Preferred
(EDT)
Concurrent Sessions - Select One
1:30 PM - 2:15 PM EDT
Thursday, April 8, 2021111 - How to Think Better: Implications of Cognitive Bias in Telephone Triage
1:30 PM - 2:15 PM EDT
Thursday, April 8, 2021Cognitive bias and heuristics (mental shortcuts) are explored with the medical director of a large hospital-based call center. Gain an understanding of how cognitive bias may negatively impact the quality of telephone triage and learn strategies to minimize its effects on patient care…
Credits
0.75 CH
Speaker
Danah Rios, MD, MBA
Medical Director, Children's Hospital of Philadelphia
Telehealth
Clinical Topics
telehealth
telephone triage
continuing nursing education
conference
cognitive bias
112 - Adverse Childhood Experiences: Increasing Awareness in Ambulatory Care Nursing
1:30 PM - 2:15 PM EDT
Thursday, April 8, 2021This presentation provides introductory education for nurses on what constitutes an adverse childhood experience, physiologic alterations that occur post-exposure, the unique role of primary care nurses, and the implementation of trauma-informed care…
Credits
0.75 CH
Speakers
Jerry Hooks, PhD, APRN, FNP-BC, NEA-BC, AAHIVS, FACHE, FAANP
Alexis Pop, BSNc
Nurse Extern, Northside Hospital - Atlanta
Susan Nicosia, MSN, RN, NEA-BC
Community-Based Placement Specialist, Augusta University College of Nursing
Clinical Topics
Research, Quality, & Safety
primary care nursing
ambulatory care
continuing nursing education
conference
adverse childhood experience
chronic health conditions
113 - Shared Governance/Magnet Rapid-Fire Sessions
1:30 PM - 2:15 PM EDT
Thursday, April 8, 2021In these short rapid-fire presentations, multiple speakers highlight approaches to managing issues related to shared governance and Magnet designation in the practice environment…
Credits
0.75 CH
Speakers
Mildred Sattler, DNP, MSN, RN, CCRN
Corporate Director of Nurse Retention and Career Development, Emory Healthcare
Curlissa Mapp, MSN, APRN, ACNS-BC
System Director of Professional Practice, Wellstar Health System
Lindsay Miller, MSN, RN, NE-BC
Associate Nursing Officer, Vanderbilt University Medical Center
Clinical Topics
Leadership
shared governance
retention
ambulatory care
engagement
structural empowerment
continuing nursing education
conference
team collaboration
models
staff involvement
