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Tuesday, April 11, 2023
Sustainable Strategies for Nurses’ Well-Being
2:00 PM - 5:00 PM EDT
Tuesday, April 11, 2023Room: Osceola AB
This panel workshop discusses issues ambulatory care nurses face in ensuring their own well-being in the midst of caring for others and ways they can practice self-care to ensure a proper work/life balance…
Speakers
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Katie Boston-Leary, PhD, MBA, MHA, RN, NEA-BC, CCTP
Director of Nursing Programs, American Nurses Association
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Holly Carpenter, BSN, RN
Senior Policy Advisor , American Nurses Association
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Kevin Merrigan
Founder and Director, Orlando Tai Chi + Qigong
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Susan Salmond, EdD, RN, ANEF, FAAN
Executive Vice Dean and Professor, Office of the Dean, Rutgers, the State University of New Jersey, School of Nursing
Clinical Topics
Leadership
wellness
continuing nursing education
stress
well-being
career
Wednesday, April 12, 2023
Welcome/President's Address/Opening Ceremonies /// Advocacy: Amplifying Voices to Improve Healthcare
9:30 AM - 11:00 AM EDT
Wednesday, April 12, 2023Room: International Ballroom
What bridges the gap of where you are and where you want to be? That mechanism is advocacy. Join Dr…
Speakers
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Deena Gilland, DNP, RN, NEA-BC, FAAN
Chief Nursing Officer, Emory Healthcare
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Billy Rosa, PhD, MBE, NP-BC, FAANP, FAAN
Assistant Attending Behavioral Scientist, Memorial Sloan Kettering (MSK) Cancer Center
Clinical Topics
Leadership
advocacy
legislative
continuing nursing education
health equity
career
Concurrent Sessions - Select One
11:15 AM - 12:15 PM EDT
Wednesday, April 12, 2023
A Multidisciplinary Transitional Care Team’s Aim to Bridge the Care Chasm
11:15 AM - 12:15 PM EDT
Wednesday, April 12, 2023Room: Osceola AB
In a value-based care environment, successful outcome measures include improved quality of care while limiting costs. This session discusses a transitional care program implemented to support post-discharge follow-up…
Speakers
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Dianne Cirillo, MS, RN-BC
Manager of Ambulatory Care Coordination, Tampa General Hospital
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Tiffany Hoffman, MS, APRN, ANP-C
Transitional Care APRN, Tampa General Hospital
Care Coordination Transition Management
Clinical Topics
Research, Quality, & Safety
standards
care coordination and transition management
ambulatory care
value
discharge
readmission
savings
CCTM
Telehealth Rapid-Fire Sessions
11:15 AM - 12:15 PM EDT
Wednesday, April 12, 2023Room: Osceola C
In these short rapid-fire presentations, multiple speakers highlight approaches to managing issues related to telehealth in the practice environment…
Speakers
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Mari Ann Lewis, BSN, RN, AMB-BC, NPD-BC
Manager Clinical Education and Professional Development, Ambulatory Operations, UT Southwestern Medical Center
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Calli Wood, MSN Ed, RN, NPD-BC
Director of Ambulatory Nursing Education and Training, UT Southwestern Medical Center
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Kathleen Craig, MSN, RN
Program Manager, Video Blood Pressure Program, Veterans Administration
Telehealth
Clinical Topics
leadership
telehealth
telephone triage
care coordination and transition management
blood pressure
hypertension
ambulatory care
video visits
nurse
continuing nursing education
clinical education
Telehealth
Leadership Special Interest Group (SIG) Session: Adding Value: Measuring Nurse Productivity
11:15 AM - 12:15 PM EDT
Wednesday, April 12, 2023Room: International Ballroom
Sponsored by the John H. Reck Memorial Grant…
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Heather Bogrett, MSN, RN, AMB-BC
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Diane Woods, MSN, RN, NEA-BC
Associate Vice President and Chief Nursing Officer, UT Southwestern
Research, Quality, & Safety
Leadership
productivity
recruitment
retention
ambulatory care
continuing nursing education
career
Leadership
Concurrent Sessions - Select One
1:45 PM - 2:45 PM EDT
Wednesday, April 12, 2023
A Quality Improvement Project: Expedited Workforce Development Utilizing Shadow Opportunity
1:45 PM - 2:45 PM EDT
Wednesday, April 12, 2023Room: Osceola AB
This session highlights a quality improvement project that expedited staffing of a multi-specialty ambulatory care practice with nurse vacancies using shadow opportunities to observe workflow, trial commute, and experience care environment…
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Monica Mount, DNP, MSN, BA
Harbor Medical Associates/Program Development Manager, Brigham and Women's Hospital
Clinical Topics
Leadership
Leadership
Call Us First: Nurse Care Manager Triage for Complex Care
1:45 PM - 2:45 PM EDT
Wednesday, April 12, 2023Room: International Ballroom
Seeking the right level of care at the right time can help prevent delay in care and unnecessary cost. Different modes to seek care have been developed to meet the complex needs of patients, but patients may not be able to track the resources available to them…
Speakers
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Victoria Zhu, DNP, RN
Regional Operations Director for Complex Care , The Everett Clinic
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Adrienne Huard, RN
RN Clinical Support Manager, The Everett Clinic
Care Coordination Transition Management
Telehealth
Clinical Topics
Research, Quality, & Safety
staff engagement
recruitment
retention
ambulatory care
continuing nursing education
career
CCTM
Concurrent Sessions - Select One
3:00 PM - 4:00 PM EDT
Wednesday, April 12, 2023
Advocacy: What I Need to Know and How to Prepare?
3:00 PM - 4:00 PM EDT
Wednesday, April 12, 2023Room: International Ballroom
Nursing advocacy is essential to the profession and nursing care spans broad topics related to scope of practice, education, and licensure as well as care delivery and treatment…
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Tracy Gosselin, PhD, RN, AOCN, NEA-BC, FAAN
Chief Nurse Executive and Senior Vice President, Chair of Nursing, Memorial Sloan Kettering Cancer Center
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Edtrina Moss, PhD, RN-AMB, NE-BC, CLSSGB
Ambulatory Care Director of Nursing, Harris Health System
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Jessica Varghese, PhD, RN
Assistant Professor, Nursing, New York Institute of Technology
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Diane Woods, MSN, RN, NEA-BC
Associate Vice President and Chief Nursing Officer, UT Southwestern
Clinical Topics
Leadership
advocacy
nursing
legislative
continuing nursing education
health policy
Leadership
Behavioral Health Rapid-Fire Sessions
3:00 PM - 4:00 PM EDT
Wednesday, April 12, 2023Room: Osceola AB
In these short rapid-fire presentations, multiple speakers highlight approaches to managing issues related to behavioral health in the practice environment…
Speakers
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Sherrie Cisneros, MSN, RN-BC
Project Coordinator, Pomona Valley Hospital Medical Center
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Jennifer Curlowicz, MSN, RN
Project Coordinator and Behavioral Health Navigator, Pomona Valley Hospital Medical Center
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Jean Bernhardt, PhD, CNP
Administrative Director and Nurse Practitioner, Massachusetts General Hospital
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Jody Leise, MS, APRN, CNS, CWCN
Clinical Nurse Specialist, Mayo Clinic Health System
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Lisa Ruehmann, BSN, RN
Nurse Manager, Mayo Clinic
Telehealth
Clinical Topics
telehealth
mental health
care coordination and transition management
nurse sensitive indicators
continuing nursing education
office-based addiction nurse
buprenorphine
medication-assisted treatment
harm reduction
substance use disorder
behaviorial health
Telehealth
Having a warfarin protocol in place is only half the battle. It is imperative that protocol be followed and documented with each encounter. This presentation discusses how to closely monitor labs and provide care for the non-compliant patient…
Speakers
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Alice Brown, RN
Nurse Supervisor, Salina Family Healthcare Center
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Denise Cart, RN
Charge Nurse, Salina Family Healthcare
Care Coordination Transition Management
Clinical Topics
Research, Quality, & Safety
education
outcomes
care coordination and transition management
documentation
warfarin
special interest group
continuing nursing education
protocol
CCTM
Concurrent Sessions - Select One
4:15 PM - 5:15 PM EDT
Wednesday, April 12, 2023
This presentation shares how an organization selected ambulatory care quality measures, identified internal data sources and benchmarks, and presented the results in dashboards for up to 150 ambulatory care departments…
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Ray Snider, DNP, MSN, RN, NEA-BC
Senior Manager Clinical Services and Operations, Emory Healthcare
Research, Quality, & Safety
Leadership
standards
dashboard
nurse sensitive indicators
ambulatory care
magnet
continuing nursing education
Leadership
Thursday, April 13, 2023
Poster Session 1
7:00 AM - 8:00 AM EDT
Thursday, April 13, 2023
Through this poster session discover innovations being used by other professionals in ambulatory nursing and consider implementing improvements into your practice…
Nurse-Sensitive Indicators: Using Nursing Know-How to Develop NSIs
8:00 AM - 9:15 AM EDT
Thursday, April 13, 2023Room: International Ballroom
This session offers attendees the opportunity to hear case studies that allowed the development of an NSI, including awareness of how the teams knew to construct the NSI and tools nurses and their teammates used, created, and found to guide their work…
Speakers
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Marcia Potter, RN
President; Infusion Partners 360, LLC, SynTact Solutions; Nurse Executive
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Cindy Garrett, MBA, BSN, RN, AMB-BC
Senior Director of Nursing, Dignity Health Medical Foundation
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Faith Jones, MSN, RN, NEA-BC
Care Coordination and Lean Consultant, HealthTech
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Deborah Cantlin, MSN, AMB-BC, RN, CHFN
Nurse Educator, Dartmouth Hitchcock Medical Center
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Annette Hamlin, MSN Ed, AMB-BC, RN
Nursing Professional Development Specialist, Akron Children's Hospital
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Amy Fulwood, MSN, RN, AMB-BC
Assistant Chief Nurse, The Villages OPC
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Belinda Aberle, MSN, RN, PHNA-BC
Faculty, Wayne State University College of Nursing
Clinical Topics
Research, Quality, & Safety
Leadership
standards
nurse sensitive indicators
toolkit
nurse-driven
nursing outcomes
continuing nursing education
benchmark
Leadership
Concurrent Sessions - Select One
10:30 AM - 11:30 AM EDT
Thursday, April 13, 2023
Transforming Ambulatory Care Clinical Staff Orientation through a Tiered Skills Acquisition Model
10:30 AM - 11:30 AM EDT
Thursday, April 13, 2023Room: International Ballroom
This session shares efforts to create, standardize, implement, and evaluate a tiered skills acquisition model for medical assistant, licensed practical nurse, and registered nurse onboarding into ambulatory care clinics…
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Brittney Dees, DNP, RN, CPN
Staff Development Specialist, UK Healthcare
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Sara Wellman, MSN, APRN, FNP-C
Clinical Nurse Specialist, University of Kentucky Healthcare
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Jami Kyle, BSN, RN
Ambulatory Care Nurse Manager, UK Healthcare
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Ryan Marler, MSN, MBA, RN-BC
Nurse Manager, UK Healthcare
Clinical Topics
Research, Quality, & Safety
Leadership
orientation
ambulatory care
continuing nursing education
in-service training
clinical competence
tiered skills acquisition model
Leadership
In 2022, the FDA issued emergency use authorization for administration of Evusheld, comprised of two monoclonal antibody medications that help minimize the risk of severe COVID-19 disease in immunocompromised patients…
Speakers
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Amy Brewer, MSN, RN
Director of Ambulatory Nursing, UT Southwestern Medical Center
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Vashti Hassanizadeh, RN
Registered Nurse, UT Southwestern Medical Center
Clinical Topics
Research, Quality, & Safety
covid-19
continuing nursing education
Evusheld
immunocompromised
Clinical
Ambulatory care is a rapidly growing field of nursing practice. As this specialty practice grows, there have been efforts to identify the desired role of the registered nurse in ambulatory care and link it to patient outcomes…
Speaker
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Molly Moran, MSN, RN, CCRN
Senior Director, Ambulatory Clinical Practice and Workforce Development , Rush University Medical Center
Care Coordination Transition Management
Clinical Topics
patient outcomes
care coordination and transition management
ambulatory care
best practice
special interest group
continuing nursing education
CCTM
Concurrent Sessions - Select One
1:00 PM - 2:00 PM EDT
Thursday, April 13, 2023
Success Story: Innovative Ambulatory Care Staffing Model to Combat Workforce Challenges
1:00 PM - 2:00 PM EDT
Thursday, April 13, 2023Room: International Ballroom
Do you struggle to deliver timely, easy to access, excellent care to patients while staffing a diverse workforce across multiple locations? This session shares how nurse leaders at one hospital evaluated innovative ways to restructure the ambulatory care staffing model to meet the needs of their pa…
Speakers
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Paresa Tafreshi, MSN, RN, CPN
Service Line Director, ENT, Dental, Ophthalmology, Children's Mercy Hospital
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Andrea Carver, MHA, BSN, RN, CPN
Service Line Director, Dental, Ophthalmology, Otolaryngology, Children's Mercy Hospital
Clinical Topics
Leadership
autonomy
innovation
ambulatory care
continuing nursing education
benchmarkingproductivity
workforce engagement
team dynamics
Leadership
Medical Assistant Rapid-Fire Sessions
1:00 PM - 2:00 PM EDT
Thursday, April 13, 2023Room: Osceola AB
In these short rapid-fire presentations, multiple speakers highlight approaches to managing issues related to medical assistants in the practice environment…
Speakers
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Mari Ann Lewis, BSN, RN, AMB-BC, NPD-BC
Manager Clinical Education and Professional Development, Ambulatory Operations, UT Southwestern Medical Center
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Alicia Bosse, MBA, BSN, CMSRN, AMB-BC
Clinical Nurse Educator, UT Southwestern Medical Center
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Lori Nichols, MSPH
Director of Business and Partnership Development, CHC, Inc./NIMAA
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Mary Blankson, DNP, APRN, FNP-C, FAAN
Chief Nursing Officer, Community Health Center, Inc.
Clinical Topics
Leadership
training
staffing
retention
ambulatory care
medical assistants
apprenticeship
workforce
continuing nursing education
career
residency
unlicensed assistant personnel
Clinical
Concurrent Sessions - Select One
2:15 PM - 3:30 PM EDT
Thursday, April 13, 2023
Standardizing Guidelines for Ambulatory Care Nurses Working in Hybrid Roles
2:15 PM - 3:30 PM EDT
Thursday, April 13, 2023Room: Osceola C
This session discusses the development of guidelines to provide a structure and process for nurses with hybrid work schedules, with a focus on pre- and post-implementation comparison…
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RuthAnn Gordon, MSN, RN, FNP-BC, OCN
Director, Clinical Trial Nursing, Memorial Sloan Kettering Cancer Center
Clinical Topics
Research, Quality, & Safety
Leadership
standards
ambulatory care
continuing nursing education
hybrid work
remote work
Leadership
Improving Care Gap Closure in an Ambulatory Care Setting
2:15 PM - 3:30 PM EDT
Thursday, April 13, 2023Room: Osceola AB
Learn how a team of RN quality coordinators initiated a population health improvement program to standardize care gap closure and provide excellent patient care in primary care practice…
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Inger Donohue, MSN, RN, CPHQ
Director of Quality and Clinical Services, Atlantic Health System
Clinical Topics
Research, Quality, & Safety
standards
primary care
ambulatory care
care gaps
continuing nursing education
RN quality coordinator
Clinical
If It's Not Documented, It's Not Done: Tracking RN Productivity and Impact in Primary Care
2:15 PM - 3:30 PM EDT
Thursday, April 13, 2023Room: International Ballroom
This presentation discusses the implementation strategy for centralizing nursing services to support primary care practices as well as the tools and tactics for tracking RN work and value-based program outcomes as a result of centralization…
Speakers
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Britt Gnilka, DNP
Director of Clinical Operations Complex Care Solutions, Sentara Medical Group
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Camilla Washington, MSN, RN
Director, Ambulatory Patient Care Services, Sentara Medical Group
Care Coordination Transition Management
Clinical Topics
Research, Quality, & Safety
Leadership
care coordination and transition management
dashboard
ambulatory care
continuing nursing education
centralized model
RN productivity
RN outcomes
CCTM
Concurrent Sessions - Select One
4:30 PM - 5:30 PM EDT
Thursday, April 13, 2023
This session describes the role development, responsibilities, contributions, and early lessons learned associated with the newly create role of an ambulatory care nurse scientist…
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Marianne Hutti, PhD, WHNP-BC, FAANP, FAAN
Nurse Scientist, Ambulatory Services, University of Kentucky HealthCare
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Patricia Hughes, DNP, RN, NE-BC
Chief Nursing Officer, Ambulatory, UK HealthCare
Clinical Topics
Research, Quality, & Safety
Leadership
ambulatory care
nurse
continuing nursing education
role
career
scientist
responsibilities
Leadership
Leading an Ambulatory Care Organization to Magnet Recognition
4:30 PM - 5:30 PM EDT
Thursday, April 13, 2023Room: Osceola AB
This presentation shares how one ambulatory care organization established a plan and infrastructure to achieve Magnet® recognition…
Speakers
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Michele Hasselblad, DNP, RN, NE-BC
Vice President, Ambulatory Nursing, Vanderbilt University Medical Center
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Kimberly Burkeen, MSN, RN, NE-BC
Senior Nursing Projects Manager and Magnet Program Director, Vanderbilt University Medical Center
Research, Quality, & Safety
Leadership
patient outcomes
shared governance
ambulatory care
magnet
continuing nursing education
nurse empowerment
Leadership
Clinical triage call centers produce a significant amount of data related to call volumes and productivity…
Speaker
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Rosemary Ryan, DNP, RN, NEA-BC
Director, Ambulatory Services, University of Alabama at Birmingham
Telehealth
Clinical Topics
Research, Quality, & Safety
telehealth
telephone triage
quality improvement
special interest group
continuing nursing education
data mining
process leadership
Telehealth
Poster Session 2
5:30 PM - 6:30 PM EDT
Thursday, April 13, 2023
Through this poster session discover innovations being used by other professionals in ambulatory nursing and consider implementing improvements into your practice…
Friday, April 14, 2023
AAACN Achievements and Recognition
8:00 AM - 8:30 AM EDT
Friday, April 14, 2023Room: International Ballroom
Town Hall: Workplace Safety
8:45 AM - 10:15 AM EDT
Friday, April 14, 2023Room: International Ballroom
Join us for a town hall discussion focusing on workplace safety in the ambulatory care nursing environment, with an opportunity to share your own ambulatory care experiences in practice…
Speakers
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Dawn Fletcher, DNP, RN, NEA-BC
Nurse Administrator, Mayo Clinic
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Elizabeth Sparks, MSN, RN, NE-BC
Senior Director, Vanderbilt University Medical Center
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Corrie Berry, MMHC, BSN, RN
Administrative Director, Vanderbilt University Medical Center
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Cara Spencer, PhD, APRN, FNP-BC
Research Nurse Scientist, UCHealth
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June Fouse, MSN/Ed, RN, NPD-BC
Clinical Nurse Educator, UCHealth
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Panissa Caldwell, MHA, BSN, RN
Director of Clinical Central Operations for Medical Group, Novant Health
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Toni Dural, BSN, RN
Market Clinical Nurse Manager , Novant Health
Clinical Topics
Research, Quality, & Safety
Leadership
ambulatory care
workplace violence
continuing nursing education
employee safety
Safety in Telephone Triage Practice
10:30 AM - 11:30 AM EDT
Friday, April 14, 2023Room: International Ballroom
Although sound evidence regarding the role of the registered nurse in the practice of telephone triage has existed in the literature for well over a decade, clinical practice has not kept up, often resulting in unsafe care…
Speakers
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M. Elizabeth Greenberg, PhD, RN, AMB-BC, C-TNP, CNE
Clinical Professor, Northern Arizona University School of Nursing
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Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP
President, Telephone Triage Consulting, Inc
Telehealth
Clinical Topics
Research, Quality, & Safety
telehealth
clinical practice
standards
telephone triage
triage process
continuing nursing education
telephone nursing process
nurseclient communication
evidence
risk management
According to the Bureau of Labor Statistics, nursing is one of the unhealthiest professions, and the pandemic has shone a spotlight on the critical need to address nurses' mental health and overall well-being…
Speakers
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Ernest Grant, PhD, RN, FAAN
President, American Nurses Association
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Katie Boston-Leary, PhD, MBA, MHA, RN, NEA-BC, CCTP
Director of Nursing Programs, American Nurses Association
Clinical Topics
Research, Quality, & Safety
Leadership
leadership
burnout
continuing nursing education
resiliency
well-being
career
fatigue
presenteeism
burning platform
positive disruption
Sunday, April 16, 2023
Inclusivity: A High-Impact Independent Nursing Intervention
8:00 AM - 9:00 AM EDT
Sunday, April 16, 2023
Brosschot’s Generalized Unsafety Theory of Stress (GUTS) offers new insights and a mechanism through which health care providers, including RNs, may intervene to improve health outcomes of patients from minority communities…
Speakers
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Leigh Hubbard, MS, RN
Magnet Program Manager, The Miriam Hospital
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Cassie Coats, ScM
Program Manager for Leadership Development , Brown University
Clinical Topics
Research, Quality, & Safety
Leadership
safety
continuing nursing education
inclusion
stress theory
health outcomes
discrimination
Clinical
Veterans Administration primary care nurses perform activities that are often uncaptured, leading to these nurses not receiving credit for their work. These activities also are difficult to quantify or capture within the electronic health record (EHR)…
Speaker
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Chelsea McConnell, DNP, BSN, RN
VA Quality Scholar Fellow, Ralph H. Johnson VA
Clinical Topics
Research, Quality, & Safety
quality improvement
nursing
continuing nursing education
measure
activities
CCTM
Medical Assistant Apprenticeship Program
10:00 AM - 11:00 AM EDT
Sunday, April 16, 2023
This session shares how a medical assistant apprenticeship program at one academic medical center aims to simultaneously address the MA vacancy rate while promoting top of license work…
Speaker
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Molly Moran, MSN, RN, CCRN
Senior Director, Ambulatory Clinical Practice and Workforce Development , Rush University Medical Center
Clinical Topics
Leadership
workforce development
medical assistant
apprenticeship
top of license
continuing nursing education
career
Clinical
Career Pathing Current Employees to the Role of a Medical Assistant
11:00 AM - 12:00 PM EDT
Sunday, April 16, 2023
A health care organization recognized that staff may wish to pursue a more clinical-focused career path but may lack the time, support, or resources to do so…
Speaker
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Michele Hasselblad, DNP, RN, NE-BC
Vice President, Ambulatory Nursing, Vanderbilt University Medical Center
Clinical Topics
Leadership
staffing
medical assistants
community partnerships
continuing nursing education
career
career pathing
strategic planning
Clinical
One Way: Providing a Clear Path to the Direct Admission Process
12:00 PM - 1:00 PM EDT
Sunday, April 16, 2023
Direct admission to the hospital can be a suitable substitute that bypasses the emergency department; however, this can put the patient at an increased safety risk if not clinically triaged by providers…
Speaker
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Sarah Johnson, DNP, MSN, RN, CNL
Clinical Manager, Rush University Medical Center
Clinical Topics
electronic health record
continuing nursing education
direct admissions
SBAR handoff tool
Clinical
Primary Care Nursing of the Future: Creating a Vision
1:00 PM - 2:00 PM EDT
Sunday, April 16, 2023
This session addresses how classification of types of services provided by nurses in the primary care setting, along with the time required to provide these services, provides a foundation for reimbursement for nursing services…
Speakers
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Traci Solt, DNP, NEA-BC, FACHE, AMC-BC, CCM, CRRN
Director for Clinical Services, VHA National Office of Primary Care
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Nina Morris, MSN Ed, RN
Director of Clinical Learning, Veterans Health Administration
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Michelle Lucatorto, DNP, APRN, FNP-BC
National Program Manager for Nursing Analytics, Veterans Health Administration
Clinical Topics
patient aligned care team
PACT
continuing nursing education
Veterans Administration
Clinical
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