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121 - Telehealth Rapid-Fire Session

4:45 PM - 5:45 PM EDT
Wednesday, May 21, 2025Room: Silver Pearl 2
HandoutsCreditArchive
Overview

In these short rapid-fire presentations, multiple speakers highlight approaches to managing issues related to telehealth practice in the practice environment.

Continuing Education Instructions and Disclosure Information:

Contact hours available until 5/24/2027.

Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online nursing continuing professional development (NCPD) evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.

Disclosure of relevant financial relationships with ineligible companies (planners, faculty/speakers, reviewers):

Planning Committee Disclosures:

There are no Planning Committee disclosures to declare.

Speaker Disclosures:
There are no speaker disclosures to declare.

Commercial Support:
No commercial support declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is an approved provider of continuing nursing education by the California Board of Registered Nursing, provider number CEP5366.

Learning Outcome:
After completing this learning activity, the participant will be able to describe key performance indicators (KPIs) and evidence-based management tools for telephone triage and virtual programs.

Credits
1.00 CH
Resources
    To download resources, you must be logged in, registered for this event, and own this session.
    • 121A Handout Larger Scale
      Updated: May 9, 2025
    • 121A Handout
      Updated: May 9, 2025
    • 121B Handout Larger Scale
      Updated: May 9, 2025
    • 121B Handout
      Updated: May 9, 2025
    • 121C Handout Larger Scale
      Updated: May 19, 2025
    • 121C Handout
      Updated: May 19, 2025
Speakers
Teresa Baird
Teresa Baird, BSN, RN, CPN
Nursing Quality Specialist
Children's Hospital Colorado
Kathleen Dougherty
Kathleen Dougherty, RN
Senior Clinical Director for the Primary Care Service Line
WellSpan
Kathleen Martinez
Kathleen Martinez, MSN, RN, CPN, CIC
Clinical Manager Pediatric Call Center
Children's Hospital Colorado
Khang Nguyen
Khang Nguyen, MD
SCPMG Regional Assistant Executive Medical Director
Kaiser Permanente
Raquel Taylor
Raquel Taylor, RN, AMB-BC
Assistant Administrator Op and CNO
Kaiser Permanente
Adam Updegraff
Adam Updegraff, DNP, CRNP
Senior Clinical Director
WellSpan
Other
Telehealth
telehealth
standards
telephone triage
telemedicine
quality improvement
continuing nursing education
asynchronous care
eVisits
virtual safety net
nurse triaging
on-demand services
Telehealth

Evaluation

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