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111 - Journey Mapping: Using Feedback to Improve the Patient Experience
6:05 PM - 7:05 PM EDT
Wednesday, May 8, 2019Room: Smoketree A-E A mapping of the patient journey to document experience at every point of care within an organization as described by patients, staff, and providers are discussed…
Credits
1.00 CH
Speaker
Patricia Hughes, DNP, RN, NE-BC
Chief Nursing Officer, Ambulatory, UK HealthCare
Research, Quality, & Safety
patient-centered care
journey mapping
voice of the patient
ustomer service
112 - Planning for a Healthier Future: A Technology-Driven Approach to Population Health Management in a Safety Net Primary Care Practice
6:05 PM - 7:05 PM EDT
Wednesday, May 8, 2019Room: Upper Grand Madera Discuss how teams are better equipped to enable members to work at the top of their licensure by using interprofessional care coordination and advances in electronic capabilities…
Credits
1.00 CH
Speakers
Tiffany Basamon, MS, RN
Nurse Manager, University of Rochester Medical Center
Christine Monahan, BSN, RN, DC
Telehealth
Research, Quality, & Safety
health promotion
population health
preventive care
disease prevention
team-based care
anticipatory care
information technology tools
addressing care gaps
113 - Critical-Thinking Challenges in Telehealth Nursing: Patients Already Seen and Diagnosed
6:05 PM - 7:05 PM EDT
Wednesday, May 8, 2019Room: Sierra In telehealth nursing, applying critical-thinking skills is essential to achieving the appropriate level of care for all patients. Specific critical-thinking skills that can be applied to triage best practice are presented…
Credits
1.00 CH
Speaker
Kelli Massaro, BSN, RN, CPN
Clinical Educator, Children's Hospital Colorado
Telehealth
critical thinking
telephone triage
ambulatory nursing
misdiagnosis
telehealth nursing
114 - Demonstrating the Value of Registered Nurses in Ambulatory Care Using Performance Measures
6:05 PM - 7:05 PM EDT
Wednesday, May 8, 2019Room: Oasis 3 This session reports preliminary data on participation, benchmarks, and measures being developed for a national collaboration. The project goal is to develop an ambulatory database registry focused on nurse-sensitive indicators…
Credits
1.00 CH
Speakers
Ann Matlock, DNP, RN, NE-BC
Harriet Aronow, PhD
Research Scientist in Nursing, Cedars-Sinai Medical Center
Diane Brown, PhD, RN, FNAHQ, FAAN
Rachel Start, MSN, RN, NEA-BC, FAAN
Associate VP, MBE Services, Rush University Medical Center
Clinical Topics
care coordination
ambulatory
nurse sensitive indicator
healthcare
nursing leadership
