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311 - Improving the Patient Experience in an Ambulatory Care Setting
1:45 PM - 2:45 PM EDT
Friday, May 10, 2019Room: Oasis 3 This session explores and demonstrates methods of building a patient experience improvement program that can result in positive changes across departments and job fields…
Credits
1.00 CH
Speaker
C. Smith-Cronin, BSN, RN, CPXP
Manager, Telehealth /Telephone Triage Nursing, Kelsey-Seybold Clinic
Telehealth
Research, Quality, & Safety
Leadership
telehealth
patient experience
improving practice
312 - Senior RN Ambulatory Care Manager and Health Guide Partnership: Mobile, High-Touch, High-Frequency Support Outside Clinic Walls
1:45 PM - 2:45 PM EDT
Friday, May 10, 2019Room: Sierra Explore how the senior RN ambulatory care manager and the health guide help patients by connecting them with mobile external support. This includes providing high-touch, high-frequency service outside the clinic setting and connecting patients with available community resources…
Credits
1.00 CH
Speaker
Wendy Pieper, BSN, CCMC, CCCTM
Care Coordination Transition Management
care management
team care
non-clinical support
social determinist
community partnerships
at-risk populations
313 - Anywhere to Anywhere: Legislation and Virtual Care Expansion in the Department of Veterans Affairs
1:45 PM - 2:45 PM EDT
Friday, May 10, 2019Room: Smoketree A-E Access to health care is an ongoing challenge for health care organizations, especially for patients in rural areas and when natural disasters occur…
Credits
1.00 CH
Speaker
Storm Morgan, DBA, MBA, MSN, RN
Registered Nurse and Clinical Program Manager, VA Central Office (ONS)
Telehealth
telehealth
virtual care
legislation
mission act
call centers
emergency management
314 - Answering the Call to Action
1:45 PM - 2:45 PM EDT
Friday, May 10, 2019Room: Upper Grand Madera Calls to action have been made to include care coordination and palliative care in nursing school curricula across the U.S. This session reviews the development of a unique pre-licensure course applicable to all levels of nursing education that integrates both care coordination and palliative care…
Credits
1.00 CH
Speaker
Karol DiBello, DNP, FNP-BC, ACHPN
Care Coordination Transition Management
palliative care
care coordination
nursing curricula
elnec
