Telephone Triage Protocols: Training, Sustaining, and Overcoming Barriers to Use

Contact hours available until 2/28/2021.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation.

Faculty, Planners and Authors Conflict of Interest Disclosure:
The author, editor, and education director reported no actual or potential conflict of interest in relation to this continuing nursing education article.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this continuing nursing education activity, the learner will be able to describe implementation of a telephone triage training program focused on the use of decision support tools (DSTs) or protocols.

Learner Engagement Activity:
Complete the following self-assessment activities:
• List three benefits of using decision support tools (DSTs); (the benefits can be found in the second paragraph).
• List three benefits of telephone consultation; (the benefits can be found in the fourth paragraph).
• List three aspects of the training program curriculum used to develop the standardized training program; (the aspects of the training program curriculum can be found in section of the article sub-titled "Standardized Training Program and Outcomes."