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P028
Ambulatory Care Education Series: Solving Multidisciplinary Knowledge Gaps
In 2019, a multidisciplinary learning needs assessment completed by over 100 ambulatory care staff identified they were dissatisfied with interdivisional education across clinics. A workgroup of nursing leaders was formed with the goal to provide evidence-based learning, promote collaboration across specialties, and improve care in the outpatient setting.
The findings of the learning needs assessment resulted in the development of an ambulatory care education series. The following educational goals were identified: advance clinical knowledge, increase confidence managing medically complex patients, and apply knowledge to practice. Next, topics were determined through environmental scanning and outpatient system priorities, and content experts were identified to present monthly. Presentations were recorded and made available online for future reference and supplemental onboarding education.
Since the conception of the series, each session has had an average number of 25 multidisciplinary participants, including nurses, medical assistants, dietitians, orthopedic and radiologic technicians, and clinic leadership. Participants are highly engaged in the sessions and report a better understanding of interdivisional education. Pre- and post-evaluation surveys show an increase in learner knowledge and confidence. It is anticipated the education series will continue to foster collaboration among ambulatory care departments and promote excellent patient care in a complex and changing environment.
In October 2023, a follow-up learning needs assessment was sent to ambulatory care staff to gather feedback about the clinical impact of the education series. 65 responses were collected and common themes on impact to practice were whole childcare, resiliency, electronic medical communication, case management resources, and annual vaccine education. This education series increases staff ability to utilize resources and to provide effective care of patients in the ambulatory care setting.
The findings of the learning needs assessment resulted in the development of an ambulatory care education series. The following educational goals were identified: advance clinical knowledge, increase confidence managing medically complex patients, and apply knowledge to practice. Next, topics were determined through environmental scanning and outpatient system priorities, and content experts were identified to present monthly. Presentations were recorded and made available online for future reference and supplemental onboarding education.
Since the conception of the series, each session has had an average number of 25 multidisciplinary participants, including nurses, medical assistants, dietitians, orthopedic and radiologic technicians, and clinic leadership. Participants are highly engaged in the sessions and report a better understanding of interdivisional education. Pre- and post-evaluation surveys show an increase in learner knowledge and confidence. It is anticipated the education series will continue to foster collaboration among ambulatory care departments and promote excellent patient care in a complex and changing environment.
In October 2023, a follow-up learning needs assessment was sent to ambulatory care staff to gather feedback about the clinical impact of the education series. 65 responses were collected and common themes on impact to practice were whole childcare, resiliency, electronic medical communication, case management resources, and annual vaccine education. This education series increases staff ability to utilize resources and to provide effective care of patients in the ambulatory care setting.
Learning Objective
- After completing this learning activity, the participant will be able to assess innovations being used by other professionals in the specialty and evaluate the potential of implementing the improvements into practice.
Speakers
Specialties
General
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