Error loading player: No playable sources found

OD11

Calling on Nurses During a Pandemic: The Launch of a Centralized COVID-19 Nurse Hotline

Date
April 7, 2021
Credits
1.5 CH | Expired April 15, 2023
$30
Standard Price

Explore how one facility implemented a call center to guide and educate patients and providers about COVID-19 and how this model can be utilized for remote monitoring programs for disease processes and outreach support for population health needs.

Continuing Education Instructions and Disclosure Information:

Contact hours available until 4/15/2023.

Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online nursing continuing professional development evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.

Faculty, Planners, and Speakers Conflict of Interest Disclosure:

Conference Planning Committee Disclosures:

No conference planning committee member discloses any actual or potential conflict of interest.

Speakers Conflict of Interest Disclosure:
No speaker discloses any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP5366.

Learning Outcome:
After completing this learning activity, the participant will be able to identify the necessary components needed to stand up an urgent nurse call center with nurses with triage experience.

Speaker

Speaker Image for Lisa Dutton
Lisa Dutton, MSN, RN-BC, NE-BC
Professional Development Manager, Brigham Women and Children’s Hospital

Related Products

Thumbnail for A Call to Care - Set-Up of an Employee COVID Screening Clinic
A Call to Care - Set-Up of an Employee COVID Screening Clinic
In March 2020, hospitals were in the midst of grappling with the effects of COVID-19. Of specific concern was the high number of COVID-19-positive admissions, judicious use of personal protective equipment, and strategies to prevent spread of the virus…
Thumbnail for Virtual Nursing Care: Transforming Primary Care Nursing Using Process Improvement Strategies
Virtual Nursing Care: Transforming Primary Care Nursing Using Process Improvement Strategies
This session explores how a virtual nurse team can be effective in providing patient support through assessment and triage and serve as a model for telehealth programs in primary and specialty (ambulatory) care…
Thumbnail for Adaptive Care Strategies for Children with Developmental Disabilities and Healthcare Anxiety
Adaptive Care Strategies for Children with Developmental Disabilities and Healthcare Anxiety
This presentation discusses the development of an adaptive care program which helps to create positive experience for patients with developmental disabilities and anxiety…
Thumbnail for Aspire to Create a Standardized Competency-Based Orientation Checklist
Aspire to Create a Standardized Competency-Based Orientation Checklist
Explore the development, revision, and standardization of an ambulatory care competency-based orientation checklist, learn to identify standard practices across multiple outpatient settings, and decrease the duplication of skills validation…