Creating a Culture of Safety: Telephone Triage Structure, Process, and Outcomes

Examine system components (training, staff, EMR, software guidelines, and standards) to identify root causes of telephone triage error (assessment, communication, continuity, and human error) and learn how to meaningfully create a culture of safety for this still-emerging field.

Contact hours available until 5/21/18.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After attending this activity, the learner will be able to recognize safe telephone triage structure, process, and outcomes.