P21B
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Improving Patient Safety and Satisfaction with Triage Nursing Resource Reallocation
Patient safety, caller experience, nursing engagement, and staff satisfaction are all essential components of a telehealth nursing department which require constant attention and quality improvement work. Additionally, fiscal management of resources is necessary…
Decreasing Admission Rates of Heart Failure Patients Using Newly Created Outpatient Clinical Pathway For Post-Hospital Follow-Up
Purpose: Reduce the admission rates for heart failure patients by 10% within a 3-month span…
VA Virtual Care Nursing: A Central Aspect of Virtual Multisite Patient Aligned Care Teams (V-IMPACT)
In 2014, the VA began a pilot in the northwest to bring team-based primary care gap coverage to sites experiencing provider shortages. Care would follow the VA’s patient-aligned care team (PACT) model, with a twist…
The Role of Centralized Triage Nurses in Answering Emergent Pediatric Triage Calls
The purpose of this project was to compare the effectiveness of answering emergent symptom pediatric telephone calls by triage nurses in a centralized pediatric operations center versus triage nurses in their individual pediatric practices…